List of IBM Cloud APM Customers
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Since 2010, our global team of researchers has been studying IBM Cloud APM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IBM Cloud APM for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IBM Cloud APM for Application Performance Management include: Blue Shield of California, a United States based Insurance organisation with 7800 employees and revenues of $27.44 billion, Credit Mutuel Arkea Sa, a France based Banking and Financial Services organisation with 3499 employees and revenues of $800.0 million, Carey International, Inc., a United States based Transportation organisation with 1200 employees and revenues of $500.0 million, Daxko, LLC, a United States based Professional Services organisation with 350 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using IBM Cloud APM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The IBM Cloud APM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blue Shield of California | Insurance | 7800 | $27.4B | United States | IBM | IBM Cloud APM | Application Performance Management | 2018 | n/a |
In 2018 Blue Shield of California implemented IBM Cloud APM to centralize visibility for application and transaction performance. The IBM Cloud APM deployment was part of an enterprise monitoring program that included IBM ITM, IBM Netcool, ServiceNow event management and Splunk, supporting the companys Application Performance Management requirements.
Implementation work focused on configuring monitor servers and maintaining thresholds and resource groups within IBM Cloud APM, complemented by IBM ITM for infrastructure telemetry. Engineers developed and maintained Netcool probe rules including mttrapd, eif, email and ping probes, authored Netcool Impact policies and monitoring scripts, and performed hands on troubleshooting of agents, probes and scripts.
Splunk was used to collect logs and indexed data, with forwarders installed for various teams and dashboards, reports and alerts created to surface operational issues. ServiceNow event management rules were developed and tested to ingest SNMP traps based on analysis of MIB files and mapping from existing Netcool SNMP probe rules, and ServiceNow EIF and Email rules were created to align event workflows. This combination placed IBM Cloud APM at the center of application observability, tying Application Performance Management to log analytics and ITSM event management.
Governance emphasized threshold tuning, resource group maintenance and standardized event correlation across Netcool, ServiceNow and Splunk, supported by formal change controls for probe and Impact policy updates. Operational ownership covered monitoring development and maintenance activities, structured troubleshooting processes for agent and probe failures, and ongoing alignment of monitoring rules to incident and event management workflows.
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Carey International, Inc. | Transportation | 1200 | $500M | United States | IBM | IBM Cloud APM | Application Performance Management | 2023 | n/a |
In 2023 Carey International, Inc. deployed IBM Cloud APM as an Application Performance Management solution to support a cloud modernization and observability initiative. The implementation used IBM Instana technology branded as IBM Cloud APM to instrument and monitor WebSphere Liberty applications running on Red Hat OpenShift in AWS, aligning application telemetry with cloud infrastructure metrics.
The deployment configured core Application Performance Management capabilities including end to end observability, distributed tracing, metrics collection, alerting and dashboarding to surface latency and error patterns. Instrumentation focused on application performance monitoring and root cause analysis across reservation, billing and customer service application stacks.
Operational integration targeted containerized WebSphere Liberty workloads on Red Hat OpenShift in AWS and centralized telemetry within IBM Cloud APM for unified incident detection and response. The rollout covered Careys US reservation, billing and customer-service systems, enabling platform teams and application owners to access a single observability plane for performance investigations.
The IBM Cloud APM implementation was deployed during a migration completed in May 2023, and delivered faster releases and improved performance and reliability across the named business functions. The implementation supported near-zero downtime objectives while enabling ongoing application performance management for Carey International, Inc.
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Credit Mutuel Arkea Sa | Banking and Financial Services | 3499 | $800M | France | IBM | IBM Cloud APM | Application Performance Management | 2022 | n/a |
In 2022, Credit Mutuel Arkea Sa implemented IBM Cloud APM to establish centralized observability across its banking application estate. The migration project started in March 2022 with an aim to complete by late 2022, governed as a staged rollout across application teams.
The deployment leveraged IBM Cloud APM and IBM Instana Observability capabilities to instrument thousands of application instances, emphasizing distributed tracing, real time metrics, log correlation, and dashboarding for operational teams. Configuration focused on agent-based instrumentation, service map construction, and alerting tied to application health and availability signals typical of Application Performance Management solutions.
Operational scope covered finance and IT teams in France, with monitoring applied across the bank platform to surface SLA and availability issues. The initiative drove broader APM adoption with many more users granted access to observability dashboards and alert workflows, improving operational visibility for support and engineering teams.
Governance and process updates accompanied the rollout, expanding user access controls and formalizing SLA and availability monitoring workflows to support ongoing operations. The program concluded with noted outcomes of expanded APM usage and improved SLA and availability monitoring as part of the operational observability posture.
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Professional Services | 350 | $50M | United States | IBM | IBM Cloud APM | Application Performance Management | 2020 | n/a |
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