List of In-House Policy Management Customers
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Since 2010, our global team of researchers has been studying In-House Policy Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased In-House Policy Management for Insurance Policy Administration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using In-House Policy Management for Insurance Policy Administration include: TATA AIG General Insurance, a India based Insurance organisation with 9400 employees and revenues of $2.17 billion, Go Digit General Insurance, a India based Insurance organisation with 4589 employees and revenues of $1.11 billion, Rheinland Versicherungsgruppe, a Germany based Insurance organisation with 900 employees and revenues of $981.0 million, Harel Insurance Investments And Financial Services, a Israel based Insurance organisation with 5000 employees and revenues of $960.0 million, Allianz Pojistovna, a Czech Republic based Insurance organisation with 699 employees and revenues of $875.0 million and many others.
Contact us if you need a completed and verified list of companies using In-House Policy Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The In-House Policy Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acko General Insurance | Insurance | 3000 | $340M | India | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2021 | n/a |
In 2021, Acko General Insurance implemented an In-House Policy Management system as its Insurance Policy Administration platform. The In-House Policy Management platform, delivered under the internal name SureOS, was architected from scratch to act as a configurable policy administration system supporting any insurance product and full buy journeys.
SureOS was engineered for HVLT workloads and designed to serve as the PAS backbone for all Acko insurance products, enabling high volume partner onboarding such as Rapido with strict SLA adherence. A core architectural capability was a cross-team replay mechanism in SureOS that can regenerate full transaction history from Day 1, this replay capability became the foundation for improving IRDA financial reporting accuracy across Auto, Life, and Health lines of business.
Functional modules implemented include post policy workflows and a dedicated post policy squad built by rebalancing existing headcount, a fraud detection module that analyzes policy documents and incident details alongside AI generated assessments, and an Agentic AI damage assessment capability using YOLO, CLIP, and Google Gemini. Data and AI infrastructure workstreams delivered an OCR to queryable pipeline with Gemini and a vector database, an ICD-10 classifier from free text for underwriting use cases, and an Agentic Tele MER pipeline converting MP3 to transcripts with actor segmented summaries for compliance and audit, all integrated into the common AI platform.
Operational governance emphasized engineering ownership and phased team realignment to move claims from maintenance to AI development, enabling Auto and Health claims squads to operate independently and ship releasable milestones. Outcome signals recorded in-house include significant improvements to reporting accuracy and customer operations, specifically Life 99 percent accuracy, Health 99.2 percent accuracy, Auto 99 percent accuracy, and a 64 percent reduction in customer tickets with average turnaround time improving to one day.
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ADRIATIC insurance | Insurance | 800 | $316M | Croatia | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2018 | n/a |
In 2018 ADRIATIC insurance deployed an In-House Policy Management application to centralize core policy administration functions across its Croatia operations, aligning the implementation to Insurance Policy Administration requirements for underwriting, issuance, and lifecycle control. The implementation was scoped to support underwriting, policy administration, customer service, and claims intake workflows, with deployment organized as a modular in-house platform to reduce siloed policy data and unify policy records across business units.
The In-House Policy Management solution implemented standard Insurance Policy Administration capabilities including policy creation, endorsements, renewals, product configuration, rating engines, and lifecycle tracking, augmented by embedded analytical modules. The implementation included a Neo policy creation application interface with a special emphasis on predicting policyholder churn and analytics-driven policy issuance controls, and it surfaced configuration tools for product managers to manage coverages and premium tables.
Integrations were executed through internal APIs to the firm s claims processing program, with the claims program emphasizing fraud prediction models that consume policy attributes for alerting and case prioritization. The platform exchanged policy and billing status with customer service channels and internal billing systems, and it exposed policy records for downstream reporting and compliance processes to maintain end to end operational continuity.
Governance centered on a centralized policy administration team responsible for configuration management, product governance, and staged rollouts to underwriting and service users, with change control for rating and product updates. Operational workflows were restructured to route endorsements and renewals through the In-House Policy Management system, and analytic controls for churn prediction and fraud detection were embedded into workflow orchestration rather than treated as separate manual checks.
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Al Wathba Insurance | Insurance | 350 | $150M | United Arab Emirates | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2019 | n/a |
In 2019, Al Wathba Insurance deployed an In-House Policy Management application as its Insurance Policy Administration platform to centralize policy lifecycle functions across its UAE operations. The implementation targeted core insurance business functions including motor, marine, claims, finance, distribution and HR, and was designed to be accessible via WhatsApp Business, the corporate website and a mobile app to support e-Channels adoption.
The In-House Policy Management application was configured with functional modules and automation workflows including automated motor policy generation, policy issuance and endorsements, claims intake and processing workflows, finance workflows for premium refunds and cash claims, and dashboards and reports for operational visibility. Complementary in-house systems instrumented alongside the policy management platform include an Intelligent Communication Management System iCMS, Motor Portal, Marine Portal, Human Resources Management System HRMS, a Digital Salvage Auction module and 360 degree vehicle access for underwriting and claims inspections.
Operational integrations were implemented at the process level between policy administration, claims and finance to enable same day processing of premium refunds and cash claims and to support broker and employee portals for Yacht, Jet ski and Marine Cargo single transit and Marine cargo products. The solution was provisioned to support IT Service Desk ticketing and timely request resolution, and e-Channels were used as primary distribution and servicing touchpoints, which the company reports drove a 200% increase in premium production during the pandemic.
Governance was managed through formal project management and workflow governance, with reports and dashboards driving service level monitoring and timely resolution of queries. Internal communications and memos note a customer satisfaction rate of 93% and an average processing time improvement of 70 percent tied to claims and finance process automation, and the In-House Policy Management application remains the central system for policy administration and customer engagement.
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Allianz Hrvatska | Insurance | 400 | $210M | Croatia | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2018 | n/a |
In 2018 Allianz Hrvatska implemented In-House Policy Management as its Insurance Policy Administration solution within the Allianz Business System. The implementation was deployed on Microsoft Azure as part of a global Allianz Business System architecture and delivered via in-house application development resources.
Allianz Hrvatska's In-House Policy Management includes AI-driven modules for document analysis, claims processing, and underwriting workflow automation, leveraging Azure AI-powered assistants and agents for task orchestration and decision support. Functional capabilities implemented emphasize policy lifecycle administration, automated document ingestion and extraction, AI-assisted claims triage, and underwriting rule orchestration consistent with Insurance Policy Administration workflows.
The deployment architecture integrates In-House Policy Management with the Allianz Business System on the Azure cloud, and it connects to an Azure-based marketplace for insurance industry applications to provision complementary services. Operational scope centers on insurance business functions including claims operations, underwriting, and document management within Allianz Hrvatska, with system configuration and automation maintained by internal teams.
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Allianz Hungary | Insurance | 500 | $150M | Hungary | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2017 | n/a |
In 2017, Allianz Hungary implemented In-House Policy Management in the Insurance Policy Administration category as part of a multi-phase internal program to transform its insurance IT systems. The implementation concentrated on incorporating home insurance product lines into the OPUS system already in operation at other Allianz subsidiaries.
The In-House Policy Management application was developed and configured by internal teams, covering core Insurance Policy Administration capabilities including policy lifecycle management, product catalog configuration, underwriting rules, policy issuance and endorsements, and document generation for home insurance lines. Configuration focused on operational workflows and daily processing automation to align front office underwriting and back office policy servicing.
Integration work explicitly included interfacing the In-House Policy Management application with OPUS to enable product parity with sibling subsidiaries and to synchronize product definitions and policy records. Operational scope centered on policy administration, product management, underwriting and operations functions within Allianz Hungary, preserving in-house development ownership and configuration control.
Project governance and rollout were informed by earlier preparatory work, ABIT Kft prepared organizational and operational regulations, developed the daily work schedule, supervised project activities between 2002.01.01 and 2002.06.30, and handed over project management artifacts that supported the later in-house build. The multi-phase approach emphasized centralized governance, documented operational rules, and staged integration of home insurance products into the broader OPUS-connected environment.
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Insurance | 699 | $875M | Czech Republic | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2018 | n/a |
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Insurance | 100 | $50M | Australia | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2021 | n/a |
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Insurance | 80 | $10M | United States | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2014 | n/a |
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Insurance | 446 | $230M | Czech Republic | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2024 | n/a |
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Insurance | 200 | $395M | Qatar | In-House Applications | In-House Policy Management | Insurance Policy Administration | 2017 | n/a |
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Buyer Intent: Companies Evaluating In-House Policy Management
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FAQ - APPS RUN THE WORLD In-House Policy Management Coverage
In-House Policy Management is a Insurance Policy Administration solution from In-House Applications.
Companies worldwide use In-House Policy Management, from small firms to large enterprises across 21+ industries.
Organizations such as TATA AIG General Insurance, Go Digit General Insurance, Rheinland Versicherungsgruppe, Harel Insurance Investments And Financial Services and Allianz Pojistovna are recorded users of
In-House Policy Management for Insurance Policy Administration.
Companies using In-House Policy Management are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using In-House Policy Management are most concentrated in India, Germany and Israel, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of In-House Policy Management across Americas, EMEA, and APAC.
Companies using In-House Policy Management range from small businesses with 0-100 employees - 14.29%, to mid-sized firms with 101-1,000 employees - 64.29%, large organizations with 1,001-10,000 employees - 21.43%, and global enterprises with 10,000+ employees - 0%.
Customers of In-House Policy Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified In-House Policy Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Insurance Policy Administration.