Tata AIG
15th Floor, Tower A, Peninsula Business Park, GK Marg, Lower Parel,
Mumbai, 400013,
India
Mumbai, 400013,
India
91 91 3616-0375
Insurance
Tata AIG Technographics
Tata AIG Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tata AIG and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8834 Tata AIG employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tata AIG has purchased the following applications: SmartERP for ERP Financial in 2016, Jombay for Performance and Goal Management in 2025, eDAS AI BOTS for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tata AIG is running and its propensity to invest more and deepen its relationship with Smart ERP Solutions , CIEL HR , TalentMetrix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tata AIG revenues, which have grown to $1.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tata AIG intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tata AIG Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smart ERP Solutions | Legacy | SmartERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Tata AIG implemented SmartERP as an ERP Financial solution. The engagement included moving the organization's PeopleSoft landscape, both production and non-production, from existing physical servers to virtual machines as part of the SmartERP deployment.
SmartERP work encompassed retrofitting all customer customizations to PeopleSoft 9.2 and configuring related actions for the recruitment module, aligning recruitment workflows and functional configuration with the updated platform. The implementation covered the delivered business processes used by the customer, with functional focus on recruitment process automation within the ERP Financial context.
Operational validation relied on an in-house developed PTF test framework, with unit testing of all delivered business processes executed using PTF cases. Both non-production and production environments were validated under this test regime prior to cutover.
Governance followed scheduled milestones and internal test governance, the project went live on schedule and within the budget estimates. The deployment consolidated PeopleSoft runtime onto virtualized infrastructure while positioning SmartERP to support Tata AIGs ERP Financial and HR-related process needs.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CIEL HR | Legacy | Jombay | Performance and Goal Management | HCM | n/a | 2025 | 2025 |
In 2025, Tata AIG deployed Jombay in a targeted HR initiative titled Blue League 2.0, using Jombay within the Performance and Goal Management category to orchestrate leader development workflows in India. The program was defined as a nine month leadership development journey combining assessments, recorded interviews, 180 degree feedback and instructor led sessions to build the next generation of leaders.
Implementation centered on modular capabilities typical of Performance and Goal Management, with Jombay configured to deliver competency aligned assessments, recorded interview artifacts, structured 180 degree feedback workflows, and scheduled instructor led learning events. The Jombay platform was used to sequence assessment campaigns, capture qualitative interview inputs, and generate development recommendations that fed individual goal oriented development plans.
Operational scope focused on Tata AIG’s leadership, talent management and learning functions across India, executed as a cohort based rollout that continued into subsequent cohorts after the initial program. Governance emphasized a structured assessment cadence, facilitated instructor led sessions and cohort tracking, and classroom sessions reported strong participant ratings around 4.7 out of 5 which supported continuation of the program.
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Talent Management | HCM |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eDAS | Legacy | eDAS AI BOTS | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Tata AIG engaged eDAS to deploy eDAS AI BOTS, a Chatbots and Conversational AI application, for contact center and customer service use cases in India. The implementation centered on conversational agents delivered as chatbots and voicebots to manage customer inquiries and routine CRM workflows, leveraging automated intent classification and scripted FAQ resolution to streamline first contact interactions. The deployment included human handoff triggers and configurable escalation rules to ensure continuity between automated channels and live agents.
The operational scope targeted Tata AIG customer service and contact center teams across India, instrumenting digital channels to increase self-service containment and reduce agent load. Governance and operational processes were adjusted to include conversational flow configuration, ongoing tuning of language models to insurance and claims terminology, and monitoring of escalation patterns for refinement. The engagement with eDAS positioned eDAS AI BOTS as a Chatbots and Conversational AI layer supporting customer service functions while aiming to raise self-service rates and lower agent workload.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2009 | 2009 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Tata AIG
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tata AIG Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Tata AIG Technographics
Tata AIG is a Insurance organization based in India,
with around 8834 employees and annual revenues of $1.19 billion.
Tata AIG operates a diverse technology stack with applications such as
SmartERP, Jombay and eDAS AI BOTS,
covering areas like ERP Financial, Performance and Goal Management and Chatbots and Conversational AI.
Tata AIG has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Smart ERP Solutions, CIEL HR and eDAS.
Tata AIG recently adopted applications including
Jombay in 2025, eDAS AI BOTS in 2023 and AppDynamics APM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tata AIG’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tata AIG’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tata AIG technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.