TATA AIG General Insurance
15th Floor, Tower A, Peninsula Business Park, G.K. Marg, Lower Parel,
Mumbai, 400013,
India
Mumbai, 400013,
India
91 22 66699697
Insurance
TATA AIG General Insurance Technographics
TATA AIG General Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TATA AIG General Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9400 TATA AIG General Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TATA AIG General Insurance has purchased the following applications: SmartERP for ERP Financial in 2016, Jombay for Performance and Goal Management in 2025, In-House Insurance Claims Management for Insurance Claims Management in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TATA AIG General Insurance is running and its propensity to invest more and deepen its relationship with Smart ERP Solutions , CIEL HR , TalentMetrix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TATA AIG General Insurance revenues, which have grown to $2.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TATA AIG General Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TATA AIG General Insurance Tech Stack and Enterprise Applications
TATA AIG General Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smart ERP Solutions | Legacy | SmartERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Tata AIG implemented SmartERP as an ERP Financial solution. The engagement included moving the organization's PeopleSoft landscape, both production and non-production, from existing physical servers to virtual machines as part of the SmartERP deployment.
SmartERP work encompassed retrofitting all customer customizations to PeopleSoft 9.2 and configuring related actions for the recruitment module, aligning recruitment workflows and functional configuration with the updated platform. The implementation covered the delivered business processes used by the customer, with functional focus on recruitment process automation within the ERP Financial context.
Operational validation relied on an in-house developed PTF test framework, with unit testing of all delivered business processes executed using PTF cases. Both non-production and production environments were validated under this test regime prior to cutover.
Governance followed scheduled milestones and internal test governance, the project went live on schedule and within the budget estimates. The deployment consolidated PeopleSoft runtime onto virtualized infrastructure while positioning SmartERP to support Tata AIGs ERP Financial and HR-related process needs.
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TATA AIG General Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CIEL HR | Legacy | Jombay | Performance and Goal Management | HCM | n/a | 2025 | 2025 |
In 2025, Tata AIG deployed Jombay in a targeted HR initiative titled Blue League 2.0, using Jombay within the Performance and Goal Management category to orchestrate leader development workflows in India. The program was defined as a nine month leadership development journey combining assessments, recorded interviews, 180 degree feedback and instructor led sessions to build the next generation of leaders.
Implementation centered on modular capabilities typical of Performance and Goal Management, with Jombay configured to deliver competency aligned assessments, recorded interview artifacts, structured 180 degree feedback workflows, and scheduled instructor led learning events. The Jombay platform was used to sequence assessment campaigns, capture qualitative interview inputs, and generate development recommendations that fed individual goal oriented development plans.
Operational scope focused on Tata AIG’s leadership, talent management and learning functions across India, executed as a cohort based rollout that continued into subsequent cohorts after the initial program. Governance emphasized a structured assessment cadence, facilitated instructor led sessions and cohort tracking, and classroom sessions reported strong participant ratings around 4.7 out of 5 which supported continuation of the program.
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Talent Management | HCM |
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2019 | 2019 |
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TATA AIG General Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| In-House Applications | Legacy | In-House Insurance Claims Management | Insurance Claims Management | ERP Services and Operations | n/a | 2025 | 2025 |
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Insurance Policy Administration | ERP Services and Operations |
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2025 | 2025 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2022 | 2022 |
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TATA AIG General Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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TATA AIG General Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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TATA AIG General Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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TATA AIG General Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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TATA AIG General Insurance Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2009 | 2009 |
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TATA AIG General Insurance PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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TATA AIG General Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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TATA AIG General Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TATA AIG General Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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AVP Actuary | VP | Risk | |
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Appointed Actuary | Non Manager | Risk | |
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Chief Manager Reinsurance | CXO | Risk | |
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Chief Technology Officer | CXO | IT | |
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AVP, Claims | VP | Risk | |
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Chief Manager - Claims | CXO | Risk | |
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Apps Being Evaluated by TATA AIG General Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TATA AIG General Insurance IT executives and key decision makers. This section highlights TATA AIG General Insurance's latest recorded technology evaluations, including Kantar Customer Analytics for Customer Analytics on 2026-02-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TATA AIG General Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-24 | TATA AIG General Insurance | Evaluated | Kantar | Kantar Customer Analytics | Customer Analytics | CRM |
FAQ - APPS RUN THE WORLD TATA AIG General Insurance Technographics
TATA AIG General Insurance is a Insurance organization based in India,
with around 9400 employees and annual revenues of $2.17 billion.
TATA AIG General Insurance operates a diverse technology stack with applications such as
SmartERP, Jombay and In-House Insurance Claims Management,
covering areas like ERP Financial, Performance and Goal Management and Insurance Claims Management.
TATA AIG General Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Smart ERP Solutions, CIEL HR and In-House Applications.
TATA AIG General Insurance recently adopted applications including
Jombay in 2025, In-House Insurance Claims Management in 2025 and In-House Policy Management in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TATA AIG General Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TATA AIG General Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TATA AIG General Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.