List of Intime Helpdesk Customers
Üsküdar, 34660,
Turkey
Since 2010, our global team of researchers has been studying Intime Helpdesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Intime Helpdesk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Intime Helpdesk for IT Service Management include: Vodafone Turkey, a Turkey based Communications organisation with 11350 employees and revenues of $3.59 billion, Big Chefs, a Turkey based Leisure and Hospitality organisation with 1523 employees and revenues of $83.0 million, Dosso Dossi Hotels Turkey, a Turkey based Leisure and Hospitality organisation with 150 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Intime Helpdesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Intime Helpdesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Big Chefs | Leisure and Hospitality | 1523 | $83M | Turkey | Intime Info | Intime Helpdesk | IT Service Management | 2022 | n/a | In 2022, Big Chefs implemented Intime Helpdesk, using the IT Service Management application to centralize restaurant IT and service support across its outlets in Turkey. The deployment is positioned to serve operational ticketing and task management for store-level teams and centralized IT operations, aligning the Intime Helpdesk application with hospitality service workflows. The Intime Helpdesk implementation likely centers on core IT Service Management capabilities, including incident and request ticketing, service request fulfillment, asset tracking for restaurant IT equipment, and operational reporting. Configuration patterns inferred from the product family indicate role-based access controls, SLA tracking, ticket assignment and escalation rules, and a searchable knowledge base to accelerate first contact resolution. Operational coverage appears scoped to Big Chefs outlets across Turkey and the companys central support functions, routing store-reported issues into regional or centralized service desk queues. The deployment architecture is expected to support multi-site operations with centralized ticket routing to store-level technicians and back-office IT staff, enabling coordinated resolution and standardized workflows across locations. Governance and process changes likely included establishing ticket handling procedures, defining SLA and escalation matrices, and introducing service desk reporting for restaurant operations and IT leadership. Intime Helpdesk is presented as the primary IT Service Management tool for Big Chefs, consolidating service requests and operational support workflows under a single application platform. | |
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Dosso Dossi Hotels Turkey | Leisure and Hospitality | 150 | $12M | Turkey | Intime Info | Intime Helpdesk | IT Service Management | 2022 | n/a | In 2022, Dosso Dossi Hotels Turkey implemented Intime Helpdesk as an IT Service Management application across its Istanbul properties. The deployment is centered on handling guest service requests and facilities and maintenance ticketing across the hotel sites, aligning Intime Helpdesk with operational incident and request workflows for hospitality operations. The implementation leverages Intime Helpdesk's Yardım Destek Yönetimi helpdesk capabilities, configured for ticket lifecycle management including categorization, prioritization, assignment, status tracking and automated notifications. Configurations emphasize service request intake for guest-facing needs and internal staff reporting, role-based queues for maintenance and engineering teams, and mobile-enabled ticket handling to support on-site response workflows. Operational coverage includes guest services, front desk operations, engineering, housekeeping and facilities maintenance, with standardized ticket ownership and escalation paths to coordinate responses across teams. Governance was implemented through ticket workflow rules and role-based permissions to enforce operational accountability and a centralized IT Service Management record in Intime Helpdesk. | |
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Vodafone Turkey | Communications | 11350 | $3.6B | Turkey | Intime Info | Intime Helpdesk | IT Service Management | 2022 | n/a | In 2022, Vodafone Turkey implemented Intime Helpdesk. Intime Helpdesk is an IT Service Management application used to centralize incident and request intake and to standardize support workflows across Vodafone Business Turkey. Deployment is described as a centralized service desk instance supporting internal IT and customer-facing support operations across Turkey, with module usage inferred from Intime Info's product listing for Yardım Destek Yönetimi. Functional capabilities implemented align with standard IT Service Management patterns, including ticket lifecycle management, SLA tracking and routing, knowledge management for self-service, and reporting and dashboarding for service operations. Governance and workflow restructuring focus on defined ticket ownership, escalation rules, and configuration of service-level policies to orchestrate tickets across departments and regional support teams. |
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