List of Lumen Voice Complete Customers
Lumen Technologies
100 CenturyLink Drive,
Monroe, 71203, LA,
United States
Monroe, 71203, LA,
United States
1 777-457-5548
Professional Services
24000
$12.4B
Since 2010, our global team of researchers has been studying Lumen Voice Complete customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lumen Voice Complete for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lumen Voice Complete for PBX, VoiP and Phone Systems include: Albuquerque Public Schools, a United States based Education organisation with 11200 employees and revenues of $2.30 billion, Upstate Niagara Cooperative, a United States based Consumer Packaged Goods organisation with 1800 employees and revenues of $1.50 billion, Micro Center, a United States based Retail organisation with 2700 employees and revenues of $760.0 million and many others.
Contact us if you need a completed and verified list of companies using Lumen Voice Complete, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lumen Voice Complete customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Albuquerque Public Schools | Education | 11200 | $2.3B | United States | Lumen Technologies | Lumen Voice Complete | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Albuquerque Public Schools deployed Lumen Voice Complete as part of a district wide communications modernization in the PBX, VoiP and Phone Systems category, targeting critical infrastructure that supports student safety, emergency communications and district operations. The implementation covered 165 sites across the district and was positioned to strengthen reliability and code compliant communications for life safety systems and operational telephony.
The deployment centered on Lumen Voice Complete as a unified voice platform, supplemented by Lumen Specialty Lines to modernize life safety systems with IP and cellular connectivity, and Lumen PRI/SIP Trunking to provide scalable voice routing and trunking. Configuration work emphasized centralized voice management, consolidation of voice inventory and standardization of emergency call handling and paging interfaces consistent with PBX, VoiP and Phone Systems functional workflows.
Integrations focused on direct connectivity between the new voice platform and district life safety endpoints, emergency communication circuits, and existing infrastructure managed by the district infrastructure team. Operational coverage included Infrastructure and Operations leadership and district operations teams, with orchestration across 165 school and support sites to ensure unified voice routing and simplified administration.
Governance and operational intent were managed under district infrastructure leadership, with a focus on simplified management of voice and connectivity services and adherence to code requirements for school communications. Outcomes reported by the district included improved reliability, more consistent code compliant communications and more than $1 million in projected annual savings, while the implementation materially strengthened life safety and emergency communication capabilities.
|
 |
Micro Center | Retail | 2700 | $760M | United States | Lumen Technologies | Lumen Voice Complete | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, Micro Center deployed Lumen Voice Complete as part of a broader PBX, VoiP and Phone Systems implementation to modernize voice communications and SIP trunking across its retail operations. The deployment formed one element of a multi-service Lumen solution set aimed at boosting cyber defense and improving network performance for in-store pickup and customer service workflows.
The implementation of Lumen Voice Complete included integrated voice and SIP trunking services, session management for retail voice traffic, and carrier-grade call routing to support store communications and customer contact functions. This PBX, VoiP and Phone Systems configuration was complemented by DDoS and web application protections through ThreatX Bot Mitigation and Lumen Adaptive Network Security, delivering real-time threat mitigation and API security capabilities.
Network and connectivity integrations were executed with Lumen MPLS services and Dedicated Internet Access to reduce latency and provide reliable, high-speed links for point-of-sale, order fulfillment, and voice traffic. Operational scope covered Micro Center retail operations and IT network management, aligning voice platform provisioning with WAN and security controls to ensure continuity of customer-facing services.
Governance focused on continuous, adaptive security monitoring and coordinated network and voice service management to protect critical applications during peak times. Reported outcomes from the Lumen engagement include enhanced security compliance and customer satisfaction while maintaining operations, a 97% reduction in attacks, and 39 million malicious requests blocked, demonstrating combined voice modernization and cyber defense objectives achieved through the Lumen Voice Complete deployment.
|
 |
Upstate Niagara Cooperative | Consumer Packaged Goods | 1800 | $1.5B | United States | Lumen Technologies | Lumen Voice Complete | PBX, VoiP and Phone Systems | 2024 | n/a |
In 2024, Upstate Niagara Cooperative implemented Lumen Voice Complete as part of a PBX, VoiP and Phone Systems deployment to improve voice reliability across its dairy cooperative network. The implementation supports approximately 1,454 employees and services roughly 240 family farms, and it targets continuous 24/7 plant operations and call center availability.
The deployment combined Lumen Voice Complete with Lumen SD-WAN, Lumen SIP Trunking, Lumen Dedicated Internet Access and Lumen Customer Premises Equipment to create an end-to-end voice and data architecture. Voice services replaced costly and unreliable telephone lines and were configured alongside Microsoft Teams interoperability using Lumen Solutions for Microsoft Teams, preserving unified communications workflows while centralizing voice routing and session management.
Architecturally the SD-WAN layer was installed to reduce dependence on MPLS, using two appliances to enable multiple circuits per site and automatic traffic rerouting during circuit failure. SIP Trunking was provisioned to terminate voice sessions over DIA links, and Customer Premises Equipment provided the local demarcation and resilience needed for 24/7/365 operations across plants and call centers.
Rollout governance emphasized high availability and operational continuity, with configuration focused on automatic failover, circuit diversity, and minimal maintenance windows to suit continuous dairy operations. The program included a phased migration plan that will transition remaining PRI circuits to a SIP environment to complete voice redundancy across the cooperative.
As reported, the new environment achieved 98% uptime and improved redundancy and connectivity, supporting uninterrupted workflows for farmers, plant workers and call center agents. Continued work to move from PRI to SIP is defined as the next phase to further strengthen resiliency for ongoing expansion.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Lumen Voice Complete
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Lumen Voice Complete. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Lumen Voice Complete Coverage
Lumen Voice Complete is a PBX, VoiP and Phone Systems solution from Lumen Technologies.
Companies worldwide use Lumen Voice Complete, from small firms to large enterprises across 21+ industries.
Organizations such as Albuquerque Public Schools, Upstate Niagara Cooperative and Micro Center are recorded users of
Lumen Voice Complete for PBX, VoiP and Phone Systems.
Companies using Lumen Voice Complete are most concentrated in Education, Consumer Packaged Goods and Retail, with adoption spanning over 21 industries.
Companies using Lumen Voice Complete are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Lumen Voice Complete across Americas, EMEA, and APAC.
Companies using Lumen Voice Complete range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Lumen Voice Complete include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Lumen Voice Complete customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.