List of Mochi Customers
Since 2010, our global team of researchers has been studying Mochi customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mochi for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mochi for Chatbots and Conversational AI include: Delta Electro Power, a United States based Professional Services organisation with 50 employees and revenues of $5.0 million, Autumn Cashmere, a United States based Distribution organisation with 20 employees and revenues of $2.0 million, Beulah, a United States based Leisure and Hospitality organisation with 10 employees and revenues of $1.0 million, Knutek Holdings, a United States based Oil, Gas and Chemicals organisation with 10 employees and revenues of $1.0 million, Herd 1, a United States based Retail organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Mochi, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mochi customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Autumn Cashmere | Distribution | 20 | $2M | United States | Mochi | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Autumn Cashmere implemented Mochi on its public website. Autumn Cashmere deployed Mochi, a Chatbots and Conversational AI application, to provide onsite conversational assistance for its ecommerce storefront and customer service workflows. The deployment follows a lightweight SaaS architecture with an embedded web widget and site scripts, appropriate for a company of 20 employees and a single United States storefront. Implementation scope focused on the consumer-facing site and common order inquiry flows.
Configuration emphasized conversational FAQ and guided product discovery modules, using intent classification and scripted dialogue trees to surface product details, sizing guidance, and shipping information. Mochi was configured to capture session context and customer inputs to support handoff workflows, routing routine inquiries through automated conversation paths and flagging higher complexity cases for manual follow up. The implementation included conversational content management and rule-based escalation to human agents under predefined conditions.
Operational governance is handled by the internal ecommerce team responsible for conversation training, content updates, and ongoing monitoring of chat interactions. Rollout was executed site wide on the Autumn Cashmere United States storefront, with the Mochi implementation scoped to customer support and online merchandising touchpoints. The deployment of Mochi on the website centralizes conversational engagement as part of Autumn Cashmere customer service and commerce operations.
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Beulah | Leisure and Hospitality | 10 | $1M | United States | Mochi | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Beulah deployed Mochi on its e-commerce site to introduce Chatbots and Conversational AI capabilities for on-site customer engagement. The Mochi implementation is embedded in the website storefront, focused on conversational UI for shopper self-service, product discovery assistance, and handling basic customer inquiries. For a 10-person leisure and hospitality retailer, the deployment scope is site-level only and oriented to support the web shopping experience rather than enterprise-wide automation.
Configuration emphasized chat widget placement, conversational flow authoring, and a compact knowledge base to capture FAQs and scripted responses, reflecting category-aligned modules such as intent recognition and automated response routing. Operational management is handled internally by the web and customer engagement team, enabling rapid edits to conversational flows and content. No external system integrations are documented, so Mochi functions as a web-embedded conversational layer on Beulah's site rather than as an integrated backend automation platform.
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Delta Electro Power | Professional Services | 50 | $5M | United States | Mochi | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Delta Electro Power deployed Mochi on its public website. The Mochi implementation serves as a customer-facing Chatbots and Conversational AI touchpoint embedded into the site to handle inbound inquiries and basic self-service, and Delta Electro Power, a 50 person professional services firm in the United States, uses the web-deployed Mochi instance for external customer engagement.
Configuration focused on website widget installation, conversational flow authoring, and knowledge base driven FAQ responses, aligning with standard Chatbots and Conversational AI workflows such as intent classification and scripted handoff to human agents. Operational responsibility for Mochi is managed by a small internal team, with marketing and customer service maintaining conversational content and trigger rules, and the deployment scope is limited to the public website rather than internal enterprise portals.
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Retail | 10 | $1M | United States | Mochi | Chatbots and Conversational AI | 2020 | n/a |
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Oil, Gas and Chemicals | 10 | $1M | United States | Mochi | Chatbots and Conversational AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating Mochi
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