List of nimbus Connect Customers
Melbourne, 3000, VIC,
Australia
Since 2010, our global team of researchers has been studying nimbus Connect customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased nimbus Connect for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using nimbus Connect for Workforce Management include: BOC AUSTRALIA PTY LIMITED, a Australia based Oil, Gas and Chemicals organisation with 4000 employees and revenues of $1.35 billion, Bendigo Bank, a Australia based Banking and Financial Services organisation with 4777 employees and revenues of $324.0 million, Starlight Children's Foundation Australia, a Australia based Non Profit organisation with 420 employees and revenues of $47.0 million and many others.
Contact us if you need a completed and verified list of companies using nimbus Connect, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The nimbus Connect customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bendigo Bank | Banking and Financial Services | 4777 | $324M | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2021 | n/a |
In 2021, Bendigo Bank deployed nimbus Connect as a Workforce Management solution to optimize and compliantly schedule and forecast contact-centre agent demand. The nimbus Connect implementation was delivered by vendor nimbus Cloud and targeted Bendigo and Adelaide Bank contact centres in Australia, transitioning over 230 contact-centre agents into the platform and centralizing scheduling operations.
Configuration emphasized core Workforce Management capabilities, including demand forecasting, automated shift scheduling, and time and attendance capture to replace manual rostering processes. nimbus Connect was configured to operationalize forecasting rules, shift assignment workflows, and agent schedule visibility, providing standardized roster outputs and audit-ready time capture for downstream processing.
Operational scope covered contact-centre operations and HR-payroll adjacent processes, with inferred payroll and HCM connectivity to support time and attendance reconciliation and payroll input. Governance changes accompanied the rollout, with centralized scheduling controls and documented approval workflows that reduced manual interventions and strengthened operational compliance across contact-centre and HR functions.
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BOC AUSTRALIA PTY LIMITED | Oil, Gas and Chemicals | 4000 | $1.4B | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2021 | DXC Technology |
In 2021 BOC AUSTRALIA PTY LIMITED deployed nimbus Connect as a Workforce Management solution for its contact-centre operations in Australia. The implementation focused on BOC Gas and scaled to support approximately 250 agents, aligning contact-centre, CRM and operations workflows under a single cloud-based workforce management platform.
The deployment centered on nimbus Connect together with nimbus workforce optimisation capabilities, covering agent scheduling, forecasting aligned to contact-centre routing, and real-time adherence and monitoring for operational management. Configuration work included contact-centre routing logic, workforce optimisation rules, and operational reporting to surface performance and staffing signals for supervisors and operations teams.
Integrations were explicit, Amazon Connect was integrated with nimbus workforce optimisation, and the program was delivered in partnership with DXC Technology and hosted on AWS. Integration scope addressed real-time enterprise integrations to CRM and operations systems, unifying telephony through Amazon Connect with workforce orchestration in nimbus Connect to support agent desktop workflows and supervisor controls.
Governance and rollout were executed through the DXC Technology delivery model and AWS cloud operations, establishing central orchestration for the BOC Gas contact-centre in Australia and operational handoff to internal contact-centre management. The implementation delivered improved agent productivity and enabled real-time enterprise integrations for contact-centre and CRM functions as described in the project case study.
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Starlight Children's Foundation Australia | Non Profit | 420 | $47M | Australia | nimbus Cloud | nimbus Connect | Workforce Management | 2020 | n/a |
In 2020, Starlight Children's Foundation Australia implemented nimbus Connect as a Workforce Management platform to support its HR and scheduling needs. The nimbus Connect deployment incorporated the Nimbus Time2Work rostering module to standardise and simplify shift scheduling for hospital-based team members across the organisation.
Nimbus Time2Work was configured to centralise rostering, time capture, and shift management workflows, reflecting typical Workforce Management capabilities such as roster rule enforcement and automated schedule publishing. The implementation supported around 400 paid staff and volunteers, aligning scheduling practices for clinical and nonclinical hospital-based roles.
The deployment explicitly integrated with Chris21 payroll to provide an operational payroll feed and enhanced payroll oversight, linking scheduled hours and attendance data into HR payroll processes. Business functions impacted included HR, payroll, and scheduling operations, with the integration enabling more consistent operational controls between rostering and payroll systems in Australia.
Governance focused on standardising rostering processes and reducing manual administrative tasks for hospital-based teams. The case study notes that the solution reduced administrative overhead and increased employee engagement, while the Chris21 linkage improved operational visibility for payroll and HR stakeholders.
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