List of NMSWorks Cygnet OSS/BSS Customers
Chennai, 600 113,
India
Since 2010, our global team of researchers has been studying NMSWorks Cygnet OSS/BSS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NMSWorks Cygnet OSS/BSS for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NMSWorks Cygnet OSS/BSS for OSS/BSS include: BSNL (Bharat Sanchar Nigam Limited), a India based Communications organisation with 60104 employees and revenues of $2.60 billion, Botswana Fibre Networks, a Botswana based Communications organisation with 300 employees and revenues of $50.0 million, Europe India Gateway India, a India based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using NMSWorks Cygnet OSS/BSS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Botswana Fibre Networks | Communications | 300 | $50M | Botswana | NMSWorks Software | NMSWorks Cygnet OSS/BSS | OSS/BSS | 2019 | n/a |
In 2019 Botswana Fibre Networks implemented NMSWorks Cygnet OSS/BSS. NMSWorks lists BoFiNet as a reference customer and the vendor accreditation indicates the solution is used for backbone inventory, fault and performance monitoring, and service assurance on the national fibre network. The implementation is positioned to support network operations center workflows and field maintenance teams across the operator's backbone topology.
The NMSWorks Cygnet OSS/BSS deployment is described in vendor materials as encompassing fibre asset inventory and topology modeling, alarm management with event correlation, and performance KPI dashboards to support fault isolation and service assurance workflows. Configuration work likely included inventory reconciliation, automated alarm correlation and structured trouble-ticket queues to align network fault handling with operational processes. Public references do not enumerate specific module names or activation dates, therefore module scope is inferred from the accreditation listing rather than from detailed release notes.
Operational coverage is national, focused on backbone fibre routes and terminating sites, and the system is applied to core network operations, NOC operations, and field maintenance functions. Governance and process changes emphasized centralizing fault handling and formalizing service assurance workflows, with the stated objective of improving MTTR and increasing operational visibility. The public reference does not disclose an implementation partner, detailed architecture diagrams, or explicit integration endpoints.
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BSNL (Bharat Sanchar Nigam Limited) | Communications | 60104 | $2.6B | India | NMSWorks Software | NMSWorks Cygnet OSS/BSS | OSS/BSS | 2014 | n/a |
In 2014, BSNL implemented NMSWorks Cygnet OSS/BSS to support network inventory, fault and performance management across its transport and access domains in India. The deployment was positioned to provide service-impact visibility and enable improved root-cause analysis for multi-vendor environments.
The implementation used NMSWorks Cygnet OSS/BSS capabilities aligned to service assurance and inventory and reconciliation workflows, reflecting product descriptions for CygNet rather than a detailed public case study for each module. Functional configuration focused on fault management, performance monitoring, and correlated event and alarm processing, with inventory reconciliation to maintain cross-domain resource records and support service impact mapping.
Operational coverage centered on network operations functions across BSNLs transport and access domains, supporting network operations center workflows and field maintenance coordination for multi-vendor equipment. Integrations with vendor element management data feeds and southbound network telemetry are implied by the functional scope, while the implementation emphasized cross-domain visibility and mapping between inventory and assurance data.
The NMSWorks Cygnet OSS/BSS deployment at BSNL improved root-cause analysis and service-impact visibility for its network operations teams, aligning inventory and assurance information to reduce time to identify affected services. Governance and process adjustments were oriented around leveraging correlated alarms and reconciled inventory as the authoritative operational view for incident and problem handling.
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Europe India Gateway India | Construction and Real Estate | 10 | $1M | India | NMSWorks Software | NMSWorks Cygnet OSS/BSS | OSS/BSS | 2018 | n/a |
In 2018, Europe India Gateway India implemented NMSWorks Cygnet OSS/BSS to support operational monitoring of the EIG submarine cable system. The deployment is documented in NMSWorks references and aligns with documented CygNet use cases for subsea and terrestrial cable monitoring, fault correlation, and service-impact analysis.
The NMSWorks Cygnet OSS/BSS implementation focused on network monitoring and event correlation capabilities, configured to ingest telemetry and alarm streams from cable plant monitoring systems and inline test points. Functional configuration emphasized fault correlation, service-impact analysis, alarm management, and incident triage workflows consistent with OSS/BSS service assurance practices.
Operational coverage centered on the EIG submarine cable assets and associated network operations center workflows, enabling cable operations and field teams to surface service-impacting events for faster incident response. Integrations were implemented at the telemetry and alarm layer to provide consolidated event views and correlate physical cable faults to impacted services.
Governance and process changes included formalizing incident response and alarm-handling workflows within cable operations, and configuring service-impact analysis rules to prioritize remediation. Module usage and scope for Europe India Gateway were inferred from CygNet product capabilities and the PeopleCert reference rather than a dedicated public deployment press release.
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