List of OneDesk Platform Customers
Montreal, H3Z 1X5, QC,
Canada
Since 2010, our global team of researchers has been studying OneDesk Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OneDesk Platform for Professional Services Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OneDesk Platform for Professional Services Automation include: LifeLearn Animal Health, a Canada based Professional Services organisation with 150 employees and revenues of $15.0 million, Foresight Intelligence, a United States based Professional Services organisation with 75 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using OneDesk Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OneDesk Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Foresight Intelligence | Professional Services | 75 | $10M | United States | OneDesk | OneDesk Platform | Professional Services Automation | 2023 | n/a | In 2023, Foresight Intelligence implemented the OneDesk Platform. The deployment used OneDesk Platform as a Professional Services Automation solution to manage products and customer requests within a single system across operations in the United States. The implementation combined ticketing and project management capabilities, centralizing request intake, case routing, task planning, and product record management inside OneDesk Platform. Configuration relied on out-of-the-box workflows and configurable task boards to align service tickets to project plans, enabling standard assignment, status tracking, and basic reporting consistent with Professional Services Automation functional patterns. Operational coverage focused on customer-facing and delivery functions, including customer success, product management, and project delivery teams, with the OneDesk Platform serving as the single system of record for customer inquiries and product-related work. Governance and rollout were described by a verified G2 reviewer as a successful out-of-the-box implementation that delivered the desired flexibility for managing customers and products, preserving existing team processes while consolidating ticketing and project workflows into one application. | |
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LifeLearn Animal Health | Professional Services | 150 | $15M | Canada | OneDesk | OneDesk Platform | Professional Services Automation | 2012 | n/a | In 2012, LifeLearn Animal Health implemented the OneDesk Platform to combine project management and customer-facing collaboration across distributed teams in its education and life-sciences organization in Canada. The deployment addressed both project delivery and client support workflows and is categorized as Professional Services Automation, centralizing task intake and status visibility into a single application. The OneDesk Platform implementation emphasized project management and customer portal helpdesk features, configuring task tracking, milestone scheduling, and a customer-facing portal for incident submission and status updates. Operational scope covered distributed teams in Canada across education content development and customer support, with governance built around shared project boards and standardized ticket lifecycles to reduce handoff errors. The case study reports improved communications and reduced lost work following the rollout. |
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