List of Orbtalk Customers
Brighton and Hove, BN1 6AF,
United Kingdom
Since 2010, our global team of researchers has been studying Orbtalk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Orbtalk for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Orbtalk for PBX, VoiP and Phone Systems include: E-Crunch Ltd, a United Kingdom based Professional Services organisation with 122 employees and revenues of $11.0 million, Anderson Group United Kingdom, a United Kingdom based Professional Services organisation with 50 employees and revenues of $10.0 million, Galactech United Kingdom, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Orbtalk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Orbtalk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anderson Group United Kingdom | Professional Services | 50 | $10M | United Kingdom | Orbtalk | Orbtalk | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014, Anderson Group United Kingdom implemented the Orbtalk Cloud Phone System. The Orbtalk Cloud Phone System, a PBX, VoiP and Phone Systems solution, was deployed to unify telephony across the company's UK head office and a Philippines site that supports payroll and employment management operations.
The rollout first launched with 98 users in May 2014 and centralized core telephony functions including real time queue management, live queue wallboards and centralized reporting. Configuration emphasized SLA visibility across regions and unified billing controls within Orbtalk, and the implementation standardized call handling workflows for inbound queues and operator routing.
Operational coverage explicitly included the UK head office and the Philippines payroll and employment management site, bringing customer contact, payroll support and employment management functions onto a single telephony platform. Orbtalk provided live SLA dashboards and consolidated billing visibility so regional managers could monitor queue performance and billing across sites.
Governance centered on centralized reporting and SLA visibility to enable cross region oversight and consistent queue performance management. The deployment delivered unified billing and improved call handling for growth, outcomes documented in the implementation notes.
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E-Crunch Ltd | Professional Services | 122 | $11M | United Kingdom | Orbtalk | Orbtalk | PBX, VoiP and Phone Systems | 2013 | n/a |
In 2013 E-Crunch Ltd deployed Orbtalk's Hosted PBX to improve inbound call management and routing for account management teams. The implementation uses Orbtalk within the PBX, VoiP and Phone Systems category and began with an initial rollout of 65 users in May 2013.
The deployment was provisioned as a hosted PBX architecture, delivering inbound call management, intelligent call routing and real-time billing and monitoring capabilities. Configuration focused on seat provisioning, call queue and hunt group configuration, and administrative monitoring dashboards consistent with PBX, VoiP and Phone Systems operational patterns.
Operational scope covered account management and client support functions at E-Crunch Ltd in the United Kingdom, with the service scaled from the initial 65 seats to approximately 100 users. The implementation model emphasized rapid cloud provisioning and user scaling within the hosted Orbtalk environment to extend contact center capabilities to additional teams.
Rollout was executed as a hosted service launch in May 2013 with staged user additions, and the implementation delivered the explicitly stated outcomes of reduced call costs, real-time billing and monitoring visibility, and improved client contact and support as Crunch expanded telephony coverage.
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Galactech United Kingdom | Professional Services | 10 | $1M | United Kingdom | Orbtalk | Orbtalk | PBX, VoiP and Phone Systems | 2013 | n/a |
In 2013, Galactech United Kingdom adopted a six-user Orbtalk Cloud Phone System, going live in April 2013. The deployment established Orbtalk as the company PBX, VoiP and Phone Systems platform to support its IT support and helpdesk operations. The cloud-hosted architecture was provisioned for a small multi-user tenancy reflective of Galactech's ten-employee scale, prioritizing rapid provisioning and centralized telephony management.
Orbtalk was configured with Orbtalk softphone clients, presence management, and Outlook integration to enable remote working and unified call control. Telephony capabilities implemented included expanded geographic numbers, interactive voice response and call queue management, plus out-of-hours routing rules to route enquiries outside core hours. Configuration work centered on IVR scripting and agent queue setup, with presence-driven call routing to reflect support staff availability.
Operational rollout targeted the IT support and helpdesk function with an initial six-user go-live in April 2013 covering both office and remote agents. The Orbtalk Cloud Phone System integration with Outlook and the softphone experience improved remote working, while the expanded numbers and enhanced IVR and queue management delivered more structured customer support handling as reported.
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Buyer Intent: Companies Evaluating Orbtalk
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