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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

List of Proto AICX Platform Customers

Proto CX
Location
14 Erb St. W,
Waterloo, N2L 1S7, ON,
Canada
Website
https://www.proto.cx/
Phone
n/a
Artw industry
Professional Services
Employee
10
Revenue
$1M

Since 2010, our global team of researchers has been studying Proto AICX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Proto AICX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Proto AICX Platform for Customer Experience include: I&M Bank Kenya, a Kenya based Banking and Financial Services organisation with 1778 employees and revenues of $340.0 million, Proto CX, a Canada based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.

Contact us if you need a completed and verified list of companies using Proto AICX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Proto AICX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
I&M Bank Kenya Banking and Financial Services 1778 $340M Kenya Proto CX Proto AICX Platform Customer Experience 2024 n/a
In 2024, I&M Bank Kenya deployed the Proto AICX Platform on its website to strengthen Customer Experience. The implementation embeds the Proto AICX Platform as the primary web engagement layer, delivering conversational AI driven web chat, knowledge base search, session analytics, and structured customer interaction capture typical of Customer Experience software. Configuration focused on site-level instrumentation and content-managed conversational flows to present a virtual assistant and curated FAQs to retail banking customers visiting online channels. The Proto AICX Platform is instantiated directly on the public site, providing the visible front end for customer engagement. The deployment concentrates operational scope on customer service and digital channels within the bank, aligning the Proto AICX Platform with online account servicing and inquiry handling workflows. Governance and rollout were organized through the bank’s digital channels and customer experience groups, with phased activation across product pages and centralized management of conversational content and interaction policies. I&M Bank Kenya uses the Proto AICX Platform to deliver Customer Experience for customer service and digital channels, positioning the application as the focal point for web-based customer engagement.
Proto CX Professional Services 10 $1M Canada Proto CX Proto AICX Platform Customer Experience 2021 n/a
In 2021, Proto CX deployed the Proto AICX Platform on its public-facing website as a Customer Experience application. The deployment is embedded in the web front end to manage live customer interactions and site-based engagement. The Proto AICX Platform is used to centralize conversational touchpoints and present contextual guidance to visitors. Functional capabilities align with Customer Experience category norms, including conversational AI driven chat interfaces, knowledge management for self-service, session routing to human agents, and interaction analytics for operational insight. Operational scope covers customer support and pre-sales engagement handled by Proto CX client-facing staff, with platform configuration and content updates managed internally via the application administration functions. Governance is organized around web content release cycles and support workflows to keep conversational content synchronized with the website.
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Buyer Intent: Companies Evaluating Proto AICX Platform

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FAQ - APPS RUN THE WORLD Proto AICX Platform Coverage

Proto AICX Platform is a Customer Experience solution from Proto CX.

Companies worldwide use Proto AICX Platform, from small firms to large enterprises across 21+ industries.

Organizations such as I&M Bank Kenya and Proto CX are recorded users of Proto AICX Platform for Customer Experience.

Companies using Proto AICX Platform are most concentrated in Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.

Companies using Proto AICX Platform are most concentrated in Kenya and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Proto AICX Platform across Americas, EMEA, and APAC.

Companies using Proto AICX Platform range from small businesses with 0-100 employees - 50%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.

Customers of Proto AICX Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Proto AICX Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.