List of Q-Suite NG Customers
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Since 2010, our global team of researchers has been studying Q-Suite NG customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Q-Suite NG for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Q-Suite NG for Call Center include: Telespeak, a United States based Communications organisation with 50 employees and revenues of $10.0 million, Vida Network Technologies, a United States based Communications organisation with 10 employees and revenues of $1.0 million, Flex Tanzania, a Tanzania based Professional Services organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Q-Suite NG, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Q-Suite NG customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Flex Tanzania | Professional Services | 25 | $1M | Tanzania | Indosoft | Q-Suite NG | Call Center | 2013 | n/a | In 2013, Indosoft appointed Corporate Information Technology Solutions as a certified reseller in Tanzania to distribute and implement Q-Suite NG for Call Center use across East Africa, and that reseller later rebranded to Flex Tanzania. The engagement targeted call center and customer service processes regionally, positioning Q-Suite NG to support contact center operational workflows for local service teams. | |
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Telespeak | Communications | 50 | $10M | United States | Indosoft | Q-Suite NG | Call Center | 2012 | n/a | In 2012, Telespeak partnered with Indosoft to deploy Q-Suite NG as the core platform for its Contact Center AnyWhere hosted contact center service. Q-Suite NG was implemented to deliver multi-channel inbound and outbound Call Center capabilities across North America, targeting customer support and telesales processes. The implementation configured key contact center functional modules including automatic call distribution, interactive voice response and dialer functionality, enabling queue management, IVR self service flows and outbound campaign dialing from a unified platform. Q-Suite NG provided agent session handling and routing logic consistent with Call Center operations, and the deployment emphasized hosted service delivery rather than on premise infrastructure. Operational coverage extended across North America with the service positioned as a cloud managed contact center offering under the Contact Center AnyWhere brand, supporting customer support and telesales business functions. Governance was organized around the hosted service model and managed delivery from Indosoft, with operational controls concentrated on queue configuration, IVR script management and dialer campaign orchestration to support ongoing contact center operations. | |
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Vida Network Technologies | Communications | 10 | $1M | United States | Indosoft | Q-Suite NG | Call Center | 2012 | n/a | In 2012, Vida Network Technologies partnered with Indosoft to offer hosted cloud contact center services powered by Q-Suite NG. The deployment targeted service providers and resellers across the Americas and Caribbean and centered on Call Center capabilities supporting call center and customer service operations. The implementation emphasized a hosted, multi tenant ACD architecture with dialer and IVR capabilities as described in the partner announcement. Q-Suite NG was used to provision automatic call distribution, campaign dialer functionality and interactive voice response workflows, accompanied by tenant level administration and reporting consistent with service provider deployments. Operational coverage focused on service provider and reseller channels rather than a single enterprise, enabling Vida Network to offer instance provisioning and centralized platform management from a cloud control plane. Governance and operational processes inferred from the announcement included tenant onboarding, role based administration and configuration controls to segregate customer instances and support reseller operations. |
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