List of RealPage Level One Customers
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United States
Since 2010, our global team of researchers has been studying RealPage Level One customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RealPage Level One for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RealPage Level One for Call Center include: Brookdale Senior Living Inc., a United States based Leisure and Hospitality organisation with 25200 employees and revenues of $2.74 billion, Jvm Realty Corporation, a United States based Construction and Real Estate organisation with 300 employees and revenues of $60.0 million, The Alexander Apartments, a United States based Construction and Real Estate organisation with 10 employees and revenues of $3.0 million, Patrician Management, a United States based Construction and Real Estate organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using RealPage Level One, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RealPage Level One customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brookdale Senior Living Inc. | Leisure and Hospitality | 25200 | $2.7B | United States | RealPage | RealPage Level One | Call Center | 2013 | n/a |
In 2013, Brookdale Senior Living Inc. deployed RealPage Level One to centralize inbound marketing and prospect call handling across approximately 600 U.S. senior living communities, implementing a Call Center solution for front-office marketing and leasing CRM workflows. The engagement was positioned as RealPage’s managed marketing and contact center service and went live in 2013 per the vendor announcement.
The implementation configured RealPage Level One as a centralized inbound contact center with capabilities to manage marketing and prospect calls, verify prospect referrals, and capture caller data. Functional capabilities explicitly implemented included verified prospect referral handling and telephone number collection on 93 percent of incoming calls, supporting prospect qualification and lead capture processes aligned to leasing and marketing operations.
Operationally the service ran as a U.S. centralized managed contact-center offering from RealPage, covering Brookdale’s national community footprint and servicing marketing and leasing teams in a front-office CRM context. Governance centered on standardized call intake and verification workflows, centralized routing of inbound prospect calls, and consistent data capture procedures to ensure phone number collection and referral verification across sites.
The deployment emphasized managed service delivery by RealPage as the operating vendor, with outcomes cited in the engagement including verified prospect referrals and phone number capture on 93 percent of incoming calls. The program focused on centralization of inbound call handling, prospect verification, and structured lead capture for Brookdale’s marketing and leasing functions.
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Jvm Realty Corporation | Construction and Real Estate | 300 | $60M | United States | RealPage | RealPage Level One | Call Center | 2022 | n/a |
In 2022 JVM Realty Corporation implemented RealPage Level One in a Call Center deployment to centralize leasing call handling across its U.S. portfolio. The implementation targeted 18 properties totaling 5,429 units and focused on centralizing leasing lead capture and structured follow-up to shorten time to answer and reduce call abandonment.
RealPage Level One was configured to operate as a centralized contact center, leveraging the RealPage Contact Center All Calls capability to route inbound leasing inquiries, capture leads, and record interactions for leasing workflows. Configuration emphasized centralized call routing, standardized agent workflows for scheduling tours, and consolidated reporting to support leasing operations and on-site teams.
Integrations were implemented to extend leasing and CRM processes into property management operations, with inferred integration to OneSite RealPage property management based on vendor materials showing the contact center acting as an extension of leasing workflows. Operational coverage included leasing teams across all 18 properties in the United States, with the contact center serving as the primary channel for inbound leasing calls and tour scheduling.
Governance focused on centralizing call intake and standardizing follow-up procedures to create consistent lead handoff to on-site teams and property managers. Reported outcomes included shortened time to answer, reduced call abandonment, and increased scheduled tours and leases as the direct operational goals of the RealPage Level One Call Center deployment.
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Patrician Management | Construction and Real Estate | 10 | $1M | United States | RealPage | RealPage Level One | Call Center | 2008 | n/a |
In 2008 Patrician Management deployed RealPage Level One to provide 24x7 leasing and resident support across its United States multifamily and military housing operations. The deployment is cataloged within the Call Center category and served as a resident services and leasing contact center for CRM and resident experience workflows.
The RealPage Level One implementation delivered continuous inbound contact handling, resident communications workflows, and disaster-readiness support for evacuations, configured to sustain emergency responsiveness and ongoing leasing operations. Functional capabilities emphasized 24x7 contact routing, scripted resident outreach and escalation paths, and centralized resident inquiry management. This implementation is documented by RealPage under the historical CrossFire Contact Center branding prior to consolidation into Level One.
Operationally the system supported both routine leasing activity and crisis scenarios for military and multifamily properties, centralizing resident communications and establishing round the clock support processes. Outcomes reported by the vendor include improved resident communications and enhanced emergency responsiveness during evacuations, reflecting a governance focus on continuous availability and coordinated emergency workflows.
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Construction and Real Estate | 10 | $3M | United States | RealPage | RealPage Level One | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating RealPage Level One
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