List of Respond.io Customers
Kuala Lumpur, 50000,
Malaysia
Since 2010, our global team of researchers has been studying Respond.io customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Respond.io for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Respond.io for Customer Engagement include: Ubt Australia, a Australia based Professional Services organisation with 400 employees and revenues of $330.0 million, Municipio de Cuenca, a Ecuador based Government organisation with 1550 employees and revenues of $186.0 million, UBT United Kingdom, a United Kingdom based Communications organisation with 208 employees and revenues of $133.0 million, Pintulac Matriz Cotocollao, a Ecuador based Retail organisation with 500 employees and revenues of $100.0 million, Santo Domingo Institute of Technology, a Dominican Republic based Education organisation with 500 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Respond.io, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Respond.io customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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5th P Advertising | Professional Services | 15 | $2M | Philippines | Respond.io | Respond.io | Customer Engagement | 2021 | n/a |
In 2021, 5th P Advertising implemented Respond.io on their website. Respond.io serves as a Customer Engagement application to centralize inbound website messaging into a cloud hosted conversation platform.
Deployment uses the Respond.io website embedded messaging widget that forwards conversations to a unified inbox, enabling the firm to consolidate client messages and prospects into a single operational view. Functional implementation aligns with common Customer Engagement workflows, including multichannel message consolidation, a conversational inbox, contact context, routing rules and simple automated replies to triage inquiries. Operational scope targets client services and sales functions within the Philippines based firm, with message assignment and shared inbox governance configured to coordinate a core client facing team. Configuration reflects a lightweight SaaS footprint appropriate for a 15 person professional services company.
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A Little Thing | Retail | 10 | $2M | Malaysia | Respond.io | Respond.io | Customer Engagement | 2023 | n/a |
In 2023, A Little Thing implemented Respond.io as its web messaging platform. Respond.io is deployed on the company website and serves as the firm's Customer Engagement application to centralize customer inquiries for the Malaysia based retail brand. The deployment aligns with small team operations for a 10 employee retailer and connects front line customer service to website chat workflows.
Configuration emphasized inbox consolidation, automated message routing, and template driven responses, capabilities aligned with the Customer Engagement category for handling product questions and order related inquiries. Operational coverage is focused on website customer support and post purchase communications, with role based access and workflow automation to manage agent assignments and response workflows. The implementation positions Respond.io as the central Customer Engagement application for A Little Thing, enabling centralized message handling and standardizing customer service processes across the website channel.
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Aadi Infotech | Professional Services | 30 | $3M | India | Respond.io | Respond.io | Customer Engagement | 2021 | n/a |
Aadi Infotech implemented Respond.io in 2021 to introduce a web‑embedded conversational channel on its corporate website, aligning the deployment with Customer Engagement requirements. The Respond.io implementation was configured as a cloud hosted, web chat integration to centralize incoming customer messages into a single conversational inbox, enabling structured capture of web leads and client inquiries.
Functional configuration emphasized a conversational inbox, canned responses and templates, message routing rules, and basic workflow automation consistent with Customer Engagement capabilities. Operational scope covered customer support and sales functions within the 30 person professional services firm in India, with administrative governance focused on template management, routing policy configuration and day to day contact handling through Respond.io on the website.
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Aafiyat2U | Retail | 10 | $1M | Malaysia | Respond.io | Respond.io | Customer Engagement | 2023 | n/a |
In 2023, Aafiyat2U implemented Respond.io on its website to centralize and manage customer messaging for its retail storefront in Malaysia. The deployment uses Respond.io as the primary Customer Engagement platform, embedding a web widget to capture inbound chats and route messages into a centralized inbox. This configuration positions Respond.io to support Aafiyat2U customer support and sales inquiry workflows while maintaining unified contact records and conversation threads.
The implementation leverages standard Customer Engagement capabilities such as a shared inbox, contact profiles, templated responses, automated message routing and chat automation flows configured to fit the retailer's small operational footprint. Operational ownership is concentrated with front-line support staff who handle web-originated messages through Respond.io, and the rollout is scoped to site level integration on the company website. Governance focuses on messaging protocols, template management and inbox hygiene, with configuration performed inside Respond.io to minimize development overhead.
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ACS Technologies | Manufacturing | 10 | $1M | United States | Respond.io | Respond.io | Customer Engagement | 2021 | n/a |
In 2021, ACS Technologies implemented Respond.io on their website. ACS Technologies implemented Respond.io to provide Customer Engagement capabilities via an embedded web based messaging channel that routes inbound customer messages into a centralized messaging platform. The deployment uses Respond.io's cloud hosted application embedded in the company website's customer touchpoints, and aligns the system with customer support and sales functions. Respond.io centralizes website inquiries into a unified inbox for team handling.
Configuration focused on standard Customer Engagement modules such as a web chat widget, omnichannel messaging inbox, automated routing, and canned response templates consistent with Respond.io functionality. Administration and workflow changes concentrated on small team operations, with support and sales staff using the Respond.io interface for message triage, assignment, and conversational record keeping. Operational scope is primarily the company website as the customer entry point, reflecting a site centric deployment model for customer messaging. The implementation consolidates website messaging into Respond.io and documents how contact handling workflows are managed within the application.
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Professional Services | 400 | $78M | United States | Respond.io | Respond.io | Customer Engagement | 2023 | n/a |
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Retail | 10 | $1M | Saudi Arabia | Respond.io | Respond.io | Customer Engagement | 2022 | n/a |
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Professional Services | 10 | $2M | Singapore | Respond.io | Respond.io | Customer Engagement | 2023 | n/a |
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Professional Services | 71 | $8M | Cambodia | Respond.io | Respond.io | Customer Engagement | 2023 | n/a |
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Oil, Gas and Chemicals | 15 | $2M | South Africa | Respond.io | Respond.io | Customer Engagement | 2022 | n/a |
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Buyer Intent: Companies Evaluating Respond.io
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