List of Sidesys e-Flow Surveys Customers
Mexico City, 1030,
Mexico
Since 2010, our global team of researchers has been studying Sidesys e-Flow Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sidesys e-Flow Surveys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sidesys e-Flow Surveys for Survey and Questionnaire include: Municipalidad de Aguascalientes Mexico, a Mexico based Government organisation with 1500 employees and revenues of $289.0 million, Banco Basa Paraguay, a Paraguay based Banking and Financial Services organisation with 603 employees and revenues of $63.0 million, OGTIC Dominican Republic, a Dominican Republic based Government organisation with 120 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Sidesys e-Flow Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sidesys e-Flow Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banco Basa Paraguay | Banking and Financial Services | 603 | $63M | Paraguay | Sidesys | Sidesys e-Flow Surveys | Survey and Questionnaire | 2024 | n/a | In 2024, Banco Basa Paraguay implemented Sidesys e-Flow Surveys, deploying the Sidesys e-Flow Surveys application within its branch and customer-service operations in Paraguay. Sidesys lists Banco Basa among e-Flow customers and the e-Flow suite includes an Encuestas module, making a survey-focused deployment plausible for frontline feedback capture and process orchestration. The implementation centered on the Encuestas module of Sidesys e-Flow Surveys, configured for branch-level survey design, conditional question logic, scheduled distribution to customers, and aggregated reporting for operations teams. Functional terminology in use aligns with survey creation, response routing, workflow-triggered survey dispatch, and dashboarding, consistent with the Survey and Questionnaire category. Operational scope targeted Banco Basa's finance branch and customer service functions across Paraguay, where the application was used to standardize customer feedback capture and support branch organization. Governance elements emphasized workflow standardization and frontline process alignment to improve branch agility and organization, as noted in Sidesys' customer highlights. | |
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Municipalidad de Aguascalientes Mexico | Government | 1500 | $289M | Mexico | Sidesys | Sidesys e-Flow Surveys | Survey and Questionnaire | 2021 | n/a | In 2021 Municipalidad de Aguascalientes implemented Sidesys e-Flow Surveys as an extension of its e-Flow suite deployment that digitalized appointment booking and queue management. The municipality used Sidesys e-Flow Citas and Gestión de Filas to orchestrate citizen-facing appointment and in-person queue workflows, achieving average wait times under 12 minutes and processing roughly 30,000 monthly attentions, positioning Sidesys e-Flow Surveys to capture post-service feedback within a Survey and Questionnaire context for citizen services. The Sidesys e-Flow Surveys implementation centered on embedding survey triggers into appointment completion and queue exit events, using category-aligned capabilities such as configurable questionnaires, automated delivery, response capture, and survey orchestration to align feedback with service interactions. Configuration work included Spanish-language questionnaire templates, automated dispatch tied to transactional workflows, and centralized response logging for operational visibility across service counters. Operational coverage spanned municipal citizen services and front-office departments across Aguascalientes service points, with governance focused on aligning appointment booking, queue management, and survey handling workflows to standardize feedback collection. Municipalidad de Aguascalientes Sidesys e-Flow Surveys Survey and Questionnaire integration emphasized process instrumentation and workflow alignment to enable structured, timely citizen feedback adjacent to core service delivery systems. | |
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OGTIC Dominican Republic | Government | 120 | $1M | Dominican Republic | Sidesys | Sidesys e-Flow Surveys | Survey and Questionnaire | 2022 | n/a | In 2022, OGTIC Dominican Republic implemented Sidesys e-Flow Surveys as part of a broader Sidesys e-Flow deployment, using the application in the Survey and Questionnaire category to address public-sector customer experience and queue management across citizen-service centers. The deployment targeted more than 30 branches nationwide, aligning Sidesys e-Flow Surveys with front-line service interaction points to capture citizen feedback alongside queue operations. The implementation combined queue management workflows from the Sidesys e-Flow suite with survey capture capabilities, configuring question sets and feedback collection to follow service events. Sidesys e-Flow Surveys was provisioned to standardize check-in and service routing, enable consistent survey prompts after interactions, and centralize survey configuration and reporting for operational teams. Rollout was executed across 30 plus branches with standardized queue workflows and centralized administration to ensure uniform citizen touchpoints and data collection. The deployment aimed to standardize operations and improve internal organization, and it was reported to reduce wait times by about 40 percent while improving citizen satisfaction and internal organization. |
Buyer Intent: Companies Evaluating Sidesys e-Flow Surveys
- Ireland Department of Foreign Affairs, a Ireland based Government organization with 2130 Employees
- Universidad APEC, a Dominican Republic based Education company with 350 Employees
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