List of Spiceworks IT Help Desk Customers
Austin, 78746, TX,
United States
Since 2010, our global team of researchers has been studying Spiceworks IT Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Spiceworks IT Help Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Spiceworks IT Help Desk for IT Service Management include: Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, Samsung Semiconductor, a South Korea based Manufacturing organisation with 262647 employees and revenues of $66.52 billion, Panasonic Japan, a Japan based Manufacturing organisation with 228420 employees and revenues of $56.14 billion, AMD, a United States based Manufacturing organisation with 28000 employees and revenues of $25.79 billion and many others.
Contact us if you need a completed and verified list of companies using Spiceworks IT Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Spiceworks IT Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AMD | Manufacturing | 28000 | $25.8B | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2019 | n/a |
In 2019, AMD implemented Spiceworks IT Help Desk. The deployment uses Spiceworks IT Help Desk as an IT Service Management solution, surfaced on their website to provide a central help desk interface for employees and internal stakeholders.
Spiceworks IT Help Desk at AMD is positioned around core IT Service Management functional capabilities, including centralized ticketing and incident management, a knowledge base for self service, and IT asset inventory tracking. Configuration work emphasized standard service desk workflows such as incident triage, ticket routing, priority assignment, and SLA oriented queue management to support consistent handling of requests.
Operational coverage centers on IT service desk operations and employee support across AMD, with governance focused on a standardized ticket lifecycle, defined escalation paths, role based access for IT staff, and knowledge curation processes to reduce repetitive requests. The implementation narrative links AMD, Spiceworks IT Help Desk, IT Service Management and internal IT support to clarify the relationship between the company, the application, and the business function.
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Amplifi Ukraine | Media | 30 | $3M | Ukraine | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2016 | n/a |
In 2016, Amplifi Ukraine implemented Spiceworks IT Help Desk. The implementation used Spiceworks IT Help Desk on their website to centralize ticketing and provide a self service portal for a 30 person media firm.
The deployment addressed IT Service Management needs, consolidating incident and request management workflows and enabling a searchable knowledge base and email based ticket intake. Configuration emphasized lightweight asset discovery and inventory capabilities appropriate to the company size. Operational scope covered IT and operations teams, with the system used to log tickets from internal users via the website portal and email, and to track hardware and software inventory. Governance established ticket routing, priority escalation rules, and basic SLA tracking to formalize helpdesk workflows across departments, and the implementation focused on centralized support ticket lifecycle management and internal reporting for operational visibility.
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Appcloud | Professional Services | 12 | $2M | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2018 | n/a |
In 2018, Appcloud deployed Spiceworks IT Help Desk as its IT Service Management solution. The implementation is surfaced on the Appcloud website as a public-facing help desk and self-service portal, providing a single intake point for client requests and internal tickets. For a 12 person professional services firm, the deployment emphasized lightweight configuration, web form intake, and email-to-ticket routing to centralize support workflows.
Spiceworks IT Help Desk was configured to deliver core IT Service Management capabilities including ticketing, a searchable knowledge base, self-service portal functionality, and basic asset tracking, with administrative controls to manage queues and priority handling. Operational coverage explicitly spans customer-facing support and internal IT operations, and governance is implemented through designated administrators who configure workflows, manage ticket assignments, and enforce priority handling rules. Appcloud uses Spiceworks IT Help Desk to align IT Service Management with customer support and internal IT functions.
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Arcserve | Professional Services | 650 | $80M | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2017 | n/a |
In 2017 Arcserve implemented Spiceworks IT Help Desk. The Spiceworks IT Help Desk deployment serves as Arcserve's IT Service Management platform for IT support and customer service workflows.
Implementation was embedded on Arcserve's corporate website to provide a public facing ticket submission channel and self service portal. Functional capabilities deployed include centralized incident and request ticketing, knowledge base publishing, SLA and priority routing, and catalog driven request handling typical of IT Service Management solutions. The deployment emphasized ticket lifecycle management and searchable knowledge management to streamline resolution.
Operational coverage included internal IT operations and external customer support via the website, with configuration of team queues, role based assignment, and automated routing rules. Administration focused on workflow configuration, escalation profiles, and knowledge governance to centralize repeatable support processes across support teams.
Arcserve's use of Spiceworks IT Help Desk positions the application as the company's primary IT Service Management tool supporting IT support and customer service functions. The Spiceworks IT Help Desk instance is instrumented for centralized ticket tracking and knowledge enabled self service.
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Asigra | Professional Services | 14 | $2M | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2016 | n/a |
In 2016, Asigra implemented Spiceworks IT Help Desk to provide a public facing support channel and to centralize incident intake for its small US based professional services firm. The deployment uses the Spiceworks IT Help Desk application as an IT Service Management solution exposed on their website, supporting ticketing, customer self service, and published knowledge articles for both customers and internal users. This positions Asigra, Spiceworks IT Help Desk, and IT Service Management in a direct relationship where the application handles frontline support for core business functions.
Configuration emphasizes web based ticketing and knowledge base modules consistent with IT Service Management deployments, enabling a compact support team to capture incidents, assign priorities, and manage resolution workflows. Asset discovery and inventory capabilities typical of Spiceworks IT Help Desk are aligned to the company scale and support endpoint tracking for the organization, while role based access and simple triage workflows provide governance appropriate for a 14 person operation. The implementation is surfaced through the company website to deliver a customer facing help desk experience and to streamline support intake into the internal IT support process.
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Professional Services | 337 | $31M | Israel | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2015 | n/a |
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Professional Services | 1400 | $575M | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2016 | n/a |
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Professional Services | 1800 | $350M | Romania | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2015 | n/a |
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Professional Services | 19 | $2M | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2015 | n/a |
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Non Profit | 550 | $120M | United States | Spiceworks | Spiceworks IT Help Desk | IT Service Management | 2018 | n/a |
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Buyer Intent: Companies Evaluating Spiceworks IT Help Desk
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