List of Superchat Customers
Berlin, 10405,
Germany
Since 2010, our global team of researchers has been studying Superchat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Superchat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Superchat for Chatbots and Conversational AI include: Bikeleasing-Service Germany, a Germany based Banking and Financial Services organisation with 430 employees and revenues of $187.0 million, Deggendorf, a Germany based Government organisation with 600 employees and revenues of $137.0 million, Rahmer Und Hoidis Gebaeudereinigung, a Germany based Professional Services organisation with 350 employees and revenues of $70.0 million, KU64, a Germany based Leisure and Hospitality organisation with 200 employees and revenues of $30.0 million, Autohaus Widmann Winterholler, a Germany based Automotive organisation with 180 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Superchat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Superchat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ACRE Pharmacy | Retail | 50 | $7M | United Kingdom | Superchat | Superchat | Chatbots and Conversational AI | 2024 | n/a | In 2024 ACRE Pharmacy deployed Superchat on its website to provide customer-facing conversational support. Superchat is used as a Chatbots and Conversational AI application embedded as an on-site chat widget across the public web presence. Implementation centered on standard conversational capabilities, including a web chat widget, configurable dialogue flows for FAQs, session transcript capture, and automated response rules to triage routine inquiries. The deployment includes a managed knowledge base and analytics instrumentation to surface conversation volumes and common intents. Superchat was configured to handle customer engagement tasks aligned with retail pharmacy operations, such as product inquiries and service guidance. Operational ownership resides with the pharmacy's customer service and store operations teams, with administration of conversation scripts and knowledge content managed internally by a small staff. The rollout involved embedding the Superchat widget site-wide to ensure access from product pages and contact pages, and governance practices were instituted around chat response templates and transcript review for quality control. This configuration positions ACRE Pharmacy to use Superchat as the primary Chatbots and Conversational AI touchpoint on its website for online customer engagement. | |
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Allstars Fitness Products | Retail | 32 | $5M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2022 | n/a | In 2022 Allstars Fitness Products implemented Superchat, a Chatbots and Conversational AI application. The Superchat instance was provisioned as a cloud SaaS service and embedded via a web chat widget on the Allstars website to capture and triage inbound customer inquiries. Implementation focused on conversational flow configuration, intent classification, response templating, fallback routing to human agents, and an administrative analytics dashboard for conversation monitoring. Superchat was configured with reusable response libraries and session logging to preserve conversational context across follow ups. Automated escalation workflows were established to surface conversations requiring manual intervention. The deployment integrated directly with the company website front end to provide real time web engagement, and it served customer service and online sales workflows for the retail organization. Operational ownership was centralized in a small cross functional team spanning customer support and e commerce, who handled content updates, monitoring, and daily exception handling. Governance emphasized change control for conversational assets, scheduled review cycles for response templates, and a defined human handover process for complex inquiries. Rollout proceeded iteratively with incremental updates to conversation flows to align bot behavior with existing customer service processes. | |
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Alte Apotheke, Inhaber Philipp Leugermann | Retail | 8 | $1M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2022 | n/a | In 2022, Alte Apotheke implemented Superchat in the Chatbots and Conversational AI category on its public website. Superchat is embedded as a web chat interface to capture customer inquiries, provide front-line web-based customer engagement, and route complex queries for human follow up. The implementation centers on conversational flows and FAQ automation, using scripted reply templates and guided response trees consistent with Chatbots and Conversational AI functionality. Superchat is configured to record session transcripts and maintain message templates so staff can review interactions and refine conversational content over time. The deployment emphasizes lightweight configuration suitable for a small retail pharmacy, with content tuned to common customer questions about product availability and store information. Operational scope is limited to the company website and supports core customer service functions for the single-store pharmacy. Governance is handled by pharmacy staff who maintain and update dialog scripts and response content, with staged edits pushed live when approved. Superchat provides a persistent web channel for customer engagement while enabling staff oversight of conversational content and session logs. | |
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Retail | 8 | $1M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 18 | $3M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2022 | n/a |
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Automotive | 180 | $20M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2022 | n/a |
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Distribution | 28 | $3M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2019 | n/a |
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Banking and Financial Services | 430 | $187M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2025 | n/a |
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Professional Services | 25 | $4M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2025 | n/a |
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Healthcare | 2 | $2M | Germany | Superchat | Superchat | Chatbots and Conversational AI | 2022 | n/a |
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