List of Tock Reservation Customers
Chicago, 60607, IL,
United States
Since 2010, our global team of researchers has been studying Tock Reservation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tock Reservation for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tock Reservation for Reservation and Booking Management include: Chase Bank, a United States based Banking and Financial Services organisation with 293723 employees and revenues of $124.50 billion, Thomas Keller Restaurant Group, a United States based Leisure and Hospitality organisation with 800 employees and revenues of $80.0 million, The Alinea Group, a United States based Leisure and Hospitality organisation with 75 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Tock Reservation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tock Reservation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Chase Bank | Banking and Financial Services | 293723 | $124.5B | United States | Tock | Tock Reservation | Reservation and Booking Management | 2020 | n/a | In 2020, Chase Bank launched a Chase Dining hub within its Ultimate Rewards program by integrating Tock Reservation to extend loyalty benefits to cardmembers in the United States. The deployment used Tock Reservation as a Reservation and Booking Management layer to surface restaurant reservations, ticketed culinary experiences and takeout options inside the Chase rewards ecosystem, this was executed as a loyalty and marketing integration rather than an on premises restaurant rollout. Tock Reservation implementation focused on reservation orchestration, ticketing for culinary events and takeout fulfillment workflows, with the platform linked to point redemption logic to allow redemption of Ultimate Rewards points for dining experiences. The integration retained Tock Reservation as the booking and ticketing engine while aligning configuration to Chase business rules for offer eligibility and rewards settlement. The October 2020 rollout connected Chase Ultimate Rewards account holdings and cardmember entitlements to Tock Reservation functionality, creating a direct integration between the bank s rewards ecosystem and Tock s reservation and ticketing capabilities. Operational coverage was limited to cardmembers in the United States and the integration emphasized customer engagement flows and loyalty redemption paths rather than restaurant side systems. Governance for the initiative was positioned within Chase s loyalty and marketing teams, coordinating rewards fulfillment and customer experience workflows with Tock Reservation operational policies. The engagement explicitly enabled point redemption for dining experiences, linking rewards orchestration to booking and ticketing functions while preserving Tock Reservation as the Reservation and Booking Management service provider. | |
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The Alinea Group | Leisure and Hospitality | 75 | $7M | United States | Tock | Tock Reservation | Reservation and Booking Management | 2015 | n/a | In 2015, The Alinea Group implemented Tock Reservation for Reservation and Booking Management to centralize front of house guest management at its Chicago site. The deployment has been in place since Tock's early commercial launch and serves as the primary platform for customer bookings and order capture in a fine dining context. Tock Reservation was configured to support ticketed reservations, table management, and to go ordering, aligning booking workflows with prepaid ticketing to convert certain covers to prepaid sales. Functional capabilities implemented include ticketed booking flows, seating and floorplan coordination for hosts, and order capture for to go fulfillment, all organized under a single reservation and guest ledger. Operational coverage focused on reservations, host operations, and guest communications within the restaurant in Chicago, United States. Governance changes centered on prepaid booking policies and front of house workflow adjustments to staff against ticketed covers, and the implementation explicitly enabled prepaid and ticketed bookings to reduce no shows and streamline guest communications and staffing. | |
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Thomas Keller Restaurant Group | Leisure and Hospitality | 800 | $80M | United States | Tock | Tock Reservation | Reservation and Booking Management | 2015 | n/a | In 2015, Thomas Keller Restaurant Group implemented Tock Reservation. The French Laundry in Yountville, California moved to Tock Reservation to manage prepaid and ticketed reservations and guest communications as part of its reservation and front of house operations. Tock Reservation was configured to support prepaid ticketing and deposit capabilities alongside standard booking controls, reflecting the Reservation and Booking Management category functional model. Public reporting and vendor descriptions indicate the implementation enabled selling and managing fixed price tasting menu seats in advance, implying seat level inventory controls and ticket issuance workflows were used. The implementation emphasized reservation workflow controls, prepayment handling, and guest communication orchestration within the Tock Reservation application. Operational scope centered on front of house and reservation teams at The French Laundry, where Tock Reservation became the system of record for advance tasting menu seat allocations and guest messaging. Governance shifted to formalize prepaid ticket flows and integrate ticket issuance into service and seating procedures. Outcomes reported publicly include the ability to pre-sell fixed price tasting menu seats, confirming Tock Reservation as the primary Reservation and Booking Management tool for those front of house functions. |
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