List of Topdown INTOUCH Customers
Rockville, 20850-6287, MD,
United States
Since 2010, our global team of researchers has been studying Topdown INTOUCH customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Topdown INTOUCH for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Topdown INTOUCH for Customer Engagement include: Publishers Clearing House, a United States based Professional Services organisation with 1274 employees and revenues of $840.0 million, Western Provident Association, a United Kingdom based Insurance organisation with 300 employees and revenues of $130.0 million and many others.
Contact us if you need a completed and verified list of companies using Topdown INTOUCH, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Topdown INTOUCH customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Publishers Clearing House | Professional Services | 1274 | $840M | United States | Top Down Systems | Topdown INTOUCH | Customer Engagement | 2024 | n/a |
In 2024, Publishers Clearing House implemented Topdown INTOUCH to optimize U.S. consumer contact-center communications and enable multi-channel, personalized interactions integrated with their CRM, with SAML single sign-on for authentication. The deployment aligns with the Customer Engagement category and was delivered as a Topdown INTOUCH SaaS deployment to centralize outbound and inbound consumer messaging.
The Topdown INTOUCH implementation emphasized template consolidation and message orchestration, consolidating reusable templates and personalization variables to accelerate agent response time and maintain brand consistency. Functional capabilities implemented include multi-channel campaign orchestration across mobile, web, email and print, centralized template management, and agent-facing response workflows designed to speed frontline responses.
Integrations implemented are explicitly with the enterprise CRM for contact and interaction context, and SAML single sign-on for identity and access management. Operational scope focused on U.S. consumer contact-center communications, supporting contact center and frontline customer service teams with channel-aware content delivery and routing.
Governance and process changes centered on centralized template libraries, standardized approval and version control for consumer communications, and role-based access tied to SAML authentication. The environment was used to streamline template consolidation, speed frontline responses, and manage communications across mobile, web, email and print, reflecting a category-aligned implementation of Customer Engagement capabilities.
|
 |
Western Provident Association | Insurance | 300 | $130M | United Kingdom | Top Down Systems | Topdown INTOUCH | Customer Engagement | 2022 | n/a |
In 2022, Western Provident Association deployed Topdown INTOUCH. The deployment targeted WPA’s UK customer communications operations and implemented Topdown INTOUCH as a Customer Engagement solution to modernize customer communications management and enable omnichannel delivery across email, customer portals, and print.
The implementation centralized template management and compliance workflows inside the Topdown INTOUCH platform, shifting composition and approval authority toward business users. Functional capabilities implemented included CCM template orchestration, omnichannel rendering for email, portal and high-quality print channels, and template reuse to enforce consistency and reduce variation.
Operational coverage spanned customer communications, compliance and IT development teams, with the platform reducing reliance on specialist IT development by enabling business-driven template configuration. The rollout introduced tighter governance around template controls and change processes to maintain compliance and content consistency.
The deployment cut template set-up time from 50 to 7.5 days, reduced templates by 97 percent, and decreased IT development costs by 66 percent, while improving compliance oversight and reducing IT dependency.
|
Buyer Intent: Companies Evaluating Topdown INTOUCH
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||