List of XGen Ai Customers
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United States
Since 2010, our global team of researchers has been studying XGen Ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XGen Ai for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XGen Ai for Customer Experience include: Gucci Italy, a Italy based Retail organisation with 5000 employees and revenues of $3.65 billion, Golden Goose Italy, a Italy based Retail organisation with 1224 employees and revenues of $715.0 million, Giorgio Armani USA, a United States based Retail organisation with 2035 employees and revenues of $565.0 million, Furla Italy, a Italy based Retail organisation with 457 employees and revenues of $201.0 million, Valentino US, a United States based Retail organisation with 800 employees and revenues of $160.0 million and many others.
Contact us if you need a completed and verified list of companies using XGen Ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XGen Ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alexander Wang | Retail | 350 | $75M | United States | XGenesis | XGen Ai | Customer Experience | 2024 | n/a | In 2024, Alexander Wang deployed XGen Ai on its US website as a targeted Customer Experience application. The implementation positions XGen Ai as a customer-facing intelligence layer embedded in the ecommerce storefront to support conversational engagement and dynamic content delivery across product pages and shopper touchpoints. XGen Ai configuration emphasizes common Customer Experience capabilities, including conversational interfaces for shopper queries, runtime personalization and content recommendation workflows, and intent classification tuned to brand voice. Functional configuration includes response orchestration, session-level context handling, and template-driven content insertion to align automated outputs with merchandising and editorial standards. Operational scope is centered on the public website with ownership by ecommerce, marketing, and customer experience teams for content governance and model output review. Instrumentation of site interactions is used for ongoing tuning, and XGen Ai is positioned as the primary Customer Experience tool delivering real-time engagement on Alexander Wang’s online storefront. | |
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Berle Manufacturing Co | Distribution | 10 | $1M | United States | XGenesis | XGen Ai | Customer Experience | 2021 | n/a | In 2021, Berle Manufacturing Co deployed XGen Ai as a Customer Experience application on its public website. The XGen Ai implementation was delivered as a web-embedded conversational interface tailored for a small distributor, providing automated responses to product and shipping inquiries, structured FAQ automation, and lightweight lead capture workflows suitable for a 10 person organization. Configuration focused on conversational content and intent routing, with knowledge content and response templates managed through the XGen Ai console to enable iterative updates without heavy engineering involvement. Operational coverage is limited to the website and customer-facing support touchpoints, affecting customer service and sales inquiry handling. Governance is compact and operational, with internal staff maintaining conversation flows and escalation rules, and web-level instrumentation used to surface customer intents and route complex cases to human follow up. This narrative describes Berle Manufacturing Co using XGen Ai as a Customer Experience application to centralize web-based self-service and inquiry triage. | |
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Braille Skateboarding | Retail | 10 | $1M | United States | XGenesis | XGen Ai | Customer Experience | 2022 | n/a | In 2022, Braille Skateboarding deployed XGen Ai on its website. XGen Ai is a Customer Experience application provided by XGenesis and embedded in the customer-facing site to augment on-site engagement and content delivery. The implementation is targeted to the retailer’s online storefront and product pages, reflecting the company’s small operational footprint and digital-first retail presence. The deployment is executed as a lightweight front-end integration that surfaces personalization, conversational assistance, and content recommendation capabilities directly within the site experience. Operational scope covers customer-facing business functions including marketing, e-commerce merchandising, and customer support, with configuration and experience rules managed by the site operations or marketing owners. Governance emphasizes centralized control of experience models and content controls rather than extensive cross-functional IT processes, consistent with a 10 person organization. | |
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Retail | 50 | $10M | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 10 | $2M | United States | XGenesis | XGen Ai | Customer Experience | 2021 | n/a |
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Retail | 350 | $150M | United States | XGenesis | XGen Ai | Customer Experience | 2022 | n/a |
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Retail | 457 | $201M | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 2035 | $565M | United States | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 1224 | $715M | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Retail | 5000 | $3.6B | Italy | XGenesis | XGen Ai | Customer Experience | 2023 | n/a |
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Buyer Intent: Companies Evaluating XGen Ai
- Caspel, a Azerbaijan based Professional Services organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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