List of XSellco eDesk Customers
eDesk (Formerly xSellco)
15 17 Percy Pl,Two Haddington Buildings, Haddington Rd,
Dublin, D04 HE94,
Ireland
Dublin, D04 HE94,
Ireland
353 1 676 0777
Professional Services
65
$6M
Since 2010, our global team of researchers has been studying XSellco eDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased XSellco eDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using XSellco eDesk for Customer Support include: Toolstation Ltd, a United Kingdom based Retail organisation with 5400 employees and revenues of $880.0 million, Clinton Cards (Essex) Ltd., a United Kingdom based Retail organisation with 8000 employees and revenues of $450.0 million, Pricecheck, a United Kingdom based Distribution organisation with 297 employees and revenues of $130.0 million, German Swedish & French Car Parts, a United Kingdom based Automotive organisation with 1094 employees and revenues of $100.7 million, Aosom France, a France based Retail organisation with 76 employees and revenues of $96.0 million and many others.
Contact us if you need a completed and verified list of companies using XSellco eDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The XSellco eDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A-OK Power Equipment | Retail | 15 | $1M | United States | XSellco | XSellco eDesk | Customer Support | 2020 | n/a |
In 2020, A-OK Power Equipment deployed XSellco eDesk as its Customer Support solution. XSellco eDesk is embedded on the company website to capture customer inquiries and support requests through a web support channel. The deployment aligns with a lightweight cloud SaaS model and is provisioned to a small internal team of customer facing staff given the company's size.
Configuration centers on web embedded ticket creation and a centralized inbox for unified message handling, with typical Customer Support capabilities such as automated routing, canned responses, and a basic knowledge base used to standardize responses. Operational scope is primarily online sales and after sales support for the retail business, with role based access controls and simple workflow rules to triage and assign tickets among the small team. Integrations are limited to the website embedding, and governance focuses on a single queue workflow and agent level access for the company's customer service function.
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Activewear Group | Retail | 10 | $1M | United Kingdom | XSellco | XSellco eDesk | Customer Support | 2018 | n/a |
In 2018, Activewear Group implemented XSellco eDesk to manage customer interactions on its website. XSellco eDesk is deployed as a Customer Support application, delivered as a cloud-hosted, web-embedded service that centralizes web-originated inquiries into a unified ticketing inbox. The configuration leverages Customer Support capabilities typical for the category, including ticket routing, canned responses, templated replies, and an attached knowledge base to standardize responses for product and order questions on https://www.activeweargroup.com/.
The deployment covers the companys UK ecommerce support function and is operated by a small in-house support team aligned to front-line customer service workflows. Implementation emphasis was on user role configuration, mailbox mapping, inbox automation rules, and response template setup to fit a 10-person organization. Governance is framed around centralized account administration and workflow rules to ensure consistent handling of web channel tickets, with no external system integrations specified in the available information.
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Alexander Francis | Retail | 17 | $2M | United Kingdom | XSellco | XSellco eDesk | Customer Support | 2021 | n/a |
In 2021, Alexander Francis implemented XSellco eDesk on its website to centralize customer inquiries and manage web-based support interactions. The deployment uses XSellco eDesk as an embedded, cloud-hosted customer support layer that consolidates inbound web inquiries into a single multichannel inbox and ticketing queue, aligning the ecommerce storefront with structured support workflows. The implementation is scoped to the companys customer service and ecommerce operations in the United Kingdom, reflecting the needs of a 17 person retail organization.
Functional modules in use include the central ticketing system, a shared inbox for collaborative handling, response templates and macros, automation rules for routing and prioritization, and a lightweight knowledge base to standardize replies. Operational governance is organized around the customer service function, applying templated responses and automation to enforce consistent handling and SLA-oriented workflows. This configuration positions XSellco eDesk as the primary Customer Support platform for Alexander Francis, with the application name XSellco eDesk and the Apps Category Customer Support clearly designated as the firm s customer service technology.
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Allphones Australia | Retail | 600 | $60M | Australia | XSellco | XSellco eDesk | Customer Support | 2017 | n/a |
In 2017, Allphones Australia deployed XSellco eDesk on its public website to centralize digital customer interactions. XSellco eDesk is implemented as the retailer's primary Customer Support application for handling web originated inquiries across customer service and after sales teams.
Configuration emphasized category aligned capabilities standard for Customer Support deployments, including a shared inbox and ticketing, automated routing and rule based workflows, canned responses and knowledge base content, and built in reporting for agent activity and case volume. The implementation of XSellco eDesk was positioned to standardize response handling and automate repetitive routing tasks within the support lifecycle.
Operational scope covers Allphones' online customer service function and contact centre agents in Australia, consolidating web contact into a single queue. Governance focused on establishing agent roles, escalation workflows, and standardized response templates to ensure consistent handling of enquiries through XSellco eDesk.
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Amifrigo | Retail | 10 | $3M | Portugal | XSellco | XSellco eDesk | Customer Support | 2017 | n/a |
In 2017, Amifrigo implemented XSellco eDesk to handle Customer Support traffic originating from its corporate website. The deployment uses XSellco eDesk as a cloud-hosted support platform embedded into Amifrigo's site for ticket intake and on-site contact flows, consolidating customer inquiries into a single operational queue managed by the company.
Configuration emphasized core Customer Support capabilities typical for the category, including ticketing, shared inbox workflows, automated canned responses, and a lightweight knowledge base to standardize responses to order and service inquiries. Operational ownership rests with Amifrigo's internal retail team in Portugal, supported by assignment rules and standard response templates to govern routing and resolution workflows.
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Retail | 76 | $96M | France | XSellco | XSellco eDesk | Customer Support | 2024 | n/a |
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Retail | 24 | $3M | United States | XSellco | XSellco eDesk | Customer Support | 2019 | n/a |
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Retail | 11 | $3M | United Kingdom | XSellco | XSellco eDesk | Customer Support | 2022 | n/a |
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Retail | 30 | $8M | United Kingdom | XSellco | XSellco eDesk | Customer Support | 2018 | n/a |
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Retail | 10 | $1M | United States | XSellco | XSellco eDesk | Customer Support | 2019 | n/a |
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Buyer Intent: Companies Evaluating XSellco eDesk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating XSellco eDesk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating XSellco eDesk for Customer Support include:
- National University of Singapore, a Singapore based Education organization with 13167 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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National University of Singapore | Education | 13167 | $3.0B | Singapore | 2025-08-30 |
FAQ - APPS RUN THE WORLD XSellco eDesk Coverage
XSellco eDesk is a Customer Support solution from XSellco.
Companies worldwide use XSellco eDesk, from small firms to large enterprises across 21+ industries.
Organizations such as Toolstation Ltd, Clinton Cards (Essex) Ltd., Pricecheck, German Swedish & French Car Parts and Aosom France are recorded users of
XSellco eDesk for Customer Support.
Companies using XSellco eDesk are most concentrated in Retail, Distribution and Automotive, with adoption spanning over 21 industries.
Companies using XSellco eDesk are most concentrated in United Kingdom and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of XSellco eDesk across Americas, EMEA, and APAC.
Companies using XSellco eDesk range from small businesses with 0-100 employees - 86.05%, to mid-sized firms with 101-1,000 employees - 10.47%, large organizations with 1,001-10,000 employees - 3.49%, and global enterprises with 10,000+ employees - 0%.
Customers of XSellco eDesk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified XSellco eDesk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.