List of YourCX Platform Customers
Wrocław, 54-135 ,
Poland
Since 2010, our global team of researchers has been studying YourCX Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased YourCX Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using YourCX Platform for Customer Experience include: Decathlon Poland, a Poland based Retail organisation with 5000 employees and revenues of $600.0 million, YourCX, a Poland based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using YourCX Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The YourCX Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Decathlon Poland | Retail | 5000 | $600M | Poland | YourCX | YourCX Platform | Customer Experience | 2018 | n/a |
In 2018, Decathlon Poland deployed the YourCX Platform on https://www.decathlon.pl/ as a Customer Experience solution for its retail e-commerce presence. The implementation targeted customer-facing web interactions and digital engagement points to centralize on-site data collection and interaction management across online shopping flows.
The YourCX Platform configuration included standard Customer Experience capabilities such as on-site personalization, feedback capture and surveys, session and behavioral analytics, and journey orchestration to manage targeted messaging and customer prompts. Configuration emphasized web SDK instrumentation and rule-based personalization logic consistent with customer experience platforms, enabling page-level and session-level event capture and segmentation.
Operationally the platform was embedded in the website front-end to capture interaction telemetry and feed centralized analytics and reporting used by digital teams. Coverage extended to e-commerce workflows and was used by the online commerce and customer service functions to surface customer signals and inform follow-up engagement, keeping integrations limited to website instrumentation and internal analytics pipelines.
Governance was organized around digital commerce and marketing stakeholders, with operational ownership for configuration, campaign rules, and content targeting held by the e-commerce team and cross-functional oversight with customer service. Rollout focused on site-level instrumentation, iterative rule tuning, and establishing workflows for feedback ingestion and personalization rule governance within Decathlon Poland.
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YourCX | Professional Services | 10 | $1M | Poland | YourCX | YourCX Platform | Customer Experience | 2024 | n/a |
In 2024, YourCX deployed the YourCX Platform on its website to consolidate customer engagement and feedback capture. The deployment is a web first, site embedded installation running on the company website in Poland, configured for a small professional services firm with roughly 10 employees. Configuration emphasizes customer facing workflows and analytics rather than back office automation.
The YourCX Platform implements Customer Experience capabilities including site instrumentation for session tracking, feedback collection workflows, configurable engagement widgets, and centralized dashboards to support marketing and support functions. Operational scope is the company website and customer facing teams, with interaction data surfaced to product and service staff to inform case prioritization and engagement decisions. This YourCX Platform Customer Experience deployment aligns the application with core business functions of engagement, feedback management, and customer insight.
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Buyer Intent: Companies Evaluating YourCX Platform
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