List of Zenvia Conversion Customers
Sao Paulo, 01310-300, SP,
Brazil
Since 2010, our global team of researchers has been studying Zenvia Conversion customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zenvia Conversion for Sales Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zenvia Conversion for Sales Automation include: Del Sol Mexico, a Mexico based Retail organisation with 8000 employees and revenues of $500.0 million, Plural Saude Brazil, a Brazil based Healthcare organisation with 150 employees and revenues of $25.0 million, Avel Investimentos Brazil, a Brazil based Banking and Financial Services organisation with 550 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Zenvia Conversion, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Avel Investimentos Brazil | Banking and Financial Services | 550 | $3M | Brazil | Zenvia | Zenvia Conversion | Sales Automation | 2023 | n/a |
In 2023, Avel Investimentos Brazil implemented Zenvia Conversion as part of Zenvia's CX platform to centralize WhatsApp-led lead qualification and multi-agent follow-up for its investment advisory sales and CRM operations across Brazil. Zenvia Conversion served as the Sales Automation agent and CRM layer, receiving qualified conversations from the Attraction module and orchestrating chatbot handoffs into human follow-up workflows.
The implementation used the Attraction, Conversion, and chatbot components of Zenvia's CX platform, with Conversion configured as the agent workspace and CRM layer. Functional capabilities included chat based lead capture and qualification, conversational routing to multi-agent queues, consolidated conversation history for advisory teams, and agent driven follow-up workflows consistent with a Sales Automation deployment.
Operationally the solution centralized WhatsApp as the primary inbound channel and fed qualified leads into the Conversion agent layer, enabling coordinated sales and CRM activities across Avel Investimentos Brazil's advisory operations. The deployment covered investment advisory sales and customer relationship management workflows across Brazil, aligning conversational qualification with agent assignment and case handling.
Governance changes emphasized a centralized agent workflow and single source of conversational truth inside Zenvia Conversion, which streamlined multi-agent follow-up processes and handoff rules between chatbot and human agents. The vendor documented that the deployment increased capture and retention metrics, reflecting improved lead qualification and follow-up consistency.
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Del Sol Mexico | Retail | 8000 | $500M | Mexico | Zenvia | Zenvia Conversion | Sales Automation | 2021 | n/a |
In 2021, Del Sol Mexico centralized multi agent sales and e commerce conversations on Zenvia Conversion to professionalize WhatsApp selling. The Zenvia Conversion deployment targeted Sales Automation use cases across CRM driven selling and conversational commerce channels for the retailer.
Configuration emphasized Zenvia Conversion modules for CTWA, campaign orchestration and a multi agent inbox, enabling centralized message routing, conversation assignment and template based responses for sales teams. The vendor case frames these capabilities under Zenvia Conversion and notes the product later rebranded as Customer Cloud, so module references align with the vendor description.
The implementation consolidated e commerce and customer interactions into a unified conversation layer used by sales, e commerce and customer service teams across Del Sol Mexico, making WhatsApp a primary digital sales channel in Mexico. The deployment supported agent collaboration, lead qualification and cart recovery workflows consistent with Sales Automation operations.
Governance shifted from organic employee driven WhatsApp selling to a centralized, multi agent inbox and campaign governance model with standardized templates and assignment rules. Outcomes reported in the case include a 225.8% jump in 2021 and 438% growth from 2020 to 2024, establishing WhatsApp as a key sales channel for Del Sol Mexico.
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Plural Saude Brazil | Healthcare | 150 | $25M | Brazil | Zenvia | Zenvia Conversion | Sales Automation | 2020 | n/a |
In 2020, Plural Saude Brazil implemented Zenvia Conversion to digitalize its commercial and sales routines over WhatsApp, deploying Zenvia Conversion as its sales-management solution within the Sales Automation category. The project targeted the companys commercial and sales teams at the 150-employee healthcare provider and established message-first workflows for lead handling and qualification.
The implementation configured lead qualification flows, automated response and qualification steps, and regional routing logic to assign conversations to local sales representatives. Zenvia Conversion was used to operationalize CRM and sales automation capabilities, including rule-based lead scoring, messaging automation, and queue-based routing for regional coverage.
Operational scope centered on WhatsApp as the primary customer channel and on commercial teams across Brazil, with rollout focused on converting inbound messaging into qualified sales opportunities. Governance changes included standardizing sales routines and routing policies to align regional sales units with automated qualification and handoff procedures.
Outcomes documented on Zenvias case page show the deployment produced approximately a 30% increase in conversion and a doubling of Plural Saude Brazils client portfolio within a year, demonstrating the platform impact on conversion and client growth.
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