Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- Professional Services
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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ADP | Professional Services | 65200 | $20.6B | United States | Salesforce | Salesforce Agentforce Service Agent | Chatbots and Conversational AI | 2024 | n/a | In 2024, ADP implemented Salesforce Agentforce Service Agent to modernize client service workflows using Chatbots and Conversational AI. The deployment is part of an expanded collaboration with Salesforce that unites ADP data and insights on the Salesforce Customer 360 platform and leverages Data Cloud and Salesforce generative AI to surface answers for client inquiries in real time. Salesforce Agentforce Service Agent is configured to query thousands of ADP FAQ and knowledge articles and to produce instant, conversational responses for service teams. Functional capabilities implemented include generative AI-driven knowledge retrieval, conversational response generation, and integration with Customer 360 records to provide context-aware answers, enabling agents to reference action-oriented knowledge derived from enterprise data. The implementation targets ADP service and support functions that serve more than one million clients, aligning HCM domain knowledge with a centralized knowledge management layer. Governance has been framed around unifying data and insights into a single knowledge surface for agents, with process changes to funnel enterprise content into AI-queryable knowledge assets, and the stated outcome is empowering service teams to provide real-time, quick responses and make employees more productive and efficient. | |
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ADP | Professional Services | 65200 | $20.6B | United States | Salesforce | Salesforce Data Cloud | Customer Data Platform | 2019 | n/a | In 2019 ADP implemented Salesforce Data Cloud as its Customer Data Platform to centralize client data and enable service centric workflows. The deployment aligned Salesforce Data Cloud with Salesforce Customer 360 capabilities to create unified customer profiles and to surface actionable knowledge for ADP service teams. The implementation emphasized modules common to Customer Data Platform projects, including real time data ingestion, identity resolution, profile unification, segmentation, and a searchable index of FAQ and knowledge article sources to support generative AI queries. Salesforce Data Cloud was configured to ingest ADP FAQ and knowledge article repositories so generative AI could query thousands of articles and produce instant answers to client questions. Operational scope centered on ADP service teams supporting more than 1 million clients, uniting ADP data and decades of HCM expertise to provide contextual client views and faster response handling. Integrations focused on consolidating enterprise HCM data and customer touchpoint records into Salesforce Data Cloud and Customer 360 to enable cohesive case handling and knowledge retrieval across service workflows. Governance work included establishing a common customer data model, knowledge indexing standards, and query orchestration to ensure consistent answers for agents. The stated outcome is empowered service teams with the information needed to provide quick, real time responses and to increase employee productivity and efficiency as articulated by ADP and Salesforce. | |
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Professional Services | 65200 | $20.6B | United States | Salesforce | Salesforce Customer 360 | Data Management Platform | 2019 | n/a |
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Professional Services | 65200 | $20.6B | United States | OpenResty | OpenResty ENTERPRISE | Apps Development | 2024 | n/a |
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Professional Services | 65200 | $20.6B | United States | OpenResty | OpenResty PLUS | Apps Development | 2022 | n/a |
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Professional Services | 65200 | $20.6B | United States | Conquer | Conquer Cadence | Sales Engagement | 2020 | n/a |
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Professional Services | 65200 | $20.6B | United States | Conquer | Conquer Voice | Call Center,Interactive Voice Response (IVR),Call Tracking and Recording | 2021 | n/a |
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Professional Services | 65200 | $20.6B | United States | AGroup | AGroup Payroll | Payroll | 2016 | n/a |
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Professional Services | 65200 | $20.6B | United States | Anomalo | Anomalo | Database Performance Monitoring | 2024 | n/a |
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Professional Services | 65200 | $20.6B | United States | Semperis | Semperis Directory Services Protector (DSP) Platform | Identity and Access Management (IAM),Threat Modeling | 2025 | n/a |
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