Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- ITSM
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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dtac | Communications | 2740 | $2.3B | Thailand | Dynatrace | Dynatrace APM | Application Performance Management | 2021 | n/a | ||
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McDonald's France | Retail | 79000 | $2.3B | France | Isilog S.A | Isilog IWS Service Management | IT Service Management | 2008 | n/a | In 2008 McDonald's France implemented Isilog IWS Service Management for IT Service Management to centralize end user assistance and incident handling across its Windows client and server estate. The deployment targeted a mixed Windows environment including Windows XP, Windows Seven and Windows Server 2008 and 2012, and was oriented around telephone based first line support for the McDonald's France account. Isilog IWS Service Management served as the primary ticketing platform for creation, treatment, resolution and escalation of incidents. Functional capabilities implemented included incident logging, escalation workflows, supervision, technical analysis and hardware and software troubleshooting for PCs, order taking cash registers, Panasonic tablets, Motorola PDAs, Ingenico payment terminals and Epson office printers. Remote control tools used for diagnostics and remote remediation included Teamviewer, TSE, PC DUO, VNC and Bomgar. Operational scope covered helpdesk and in-store support activities impacting point of sale operations, payment processing, HR business applications such as payroll and schedules, and quality control systems. Support processes also included management of VIP and administrative emails, onboarding support for new employees, and the production of reports and procedural documentation. Governance centered on ticket lifecycle management, documented procedures for analysis and escalation, and supervision workflows tied to the Isilog IWS Service Management instance. The implementation linked IT Service Management processes directly to store operations and administrative teams through ticketing discipline and remote support tooling. | |
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Life Sciences | 6000 | $2.3B | Switzerland | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2021 | n/a |
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Retail | 79000 | $2.3B | France | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 | Capgemini |
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Professional Services | 80000 | $2.3B | India | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2018 | n/a |
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Professional Services | 7010 | $2.3B | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2020 | n/a |
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Utilities | 652 | $2.3B | Switzerland | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
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Communications | 4921 | $2.3B | New Zealand | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2019 | n/a |
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Oil, Gas and Chemicals | 500 | $2.3B | France | SimplyDesk | SimplyDesk | Incident Management | 2021 | n/a |
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Education | 22000 | $2.3B | United States | Microsoft | Microsoft Azure Monitor | Application Performance Management | 2020 | n/a |
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