Apps Purchases: 10+ Million Software Purchases
Founded in 2010, APPS RUN THE WORLD is a leading technology intelligence and market-research company devoted to the application space. Leveraging a rigorous data-centric research methodology, we ask the simple B2B sales intelligence question: Who’s buying enterprise applications from whom and why?
Our global team of 50 researchers has been studying the digital transformation initiatives being undertaken by 2 million + companies including technographic segmentation of 10 million ERP, EPM, CRM, HCM, Procurement, SCM, Treasury software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Apps Run The World Buyer Insight and Technographics Customer Database has over 100 data fields that detail company usage of emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database, and different on-prem and cloud apps by function, customer size (employees, revenues), industry, country, implementation status, year deal won, partner involvement, Line of Business Key Stakeholders and key decision-makers contact details, including the systems being used by Fortune 1000 and Global 2000 companies.
Apply Filters For 10+ Million Software Purchases
- ITSM
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | VAR/SI | Insight | Insight Source |
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Capgemini UK | Professional Services | 11200 | $2.2B | United Kingdom | BMC Software | BMC Helix ITSM - Incident Management | Incident Management | 2014 | n/a | In 2014, Capgemini UK implemented BMC Helix ITSM - Incident Management as its Incident Management solution to centralize incident handling and operationalize IT service desk workflows. The deployment positioned BMC Helix ITSM - Incident Management as the primary platform for incident intake, lifecycle tracking, and escalation routing across service delivery functions. The implementation emphasized core incident management modules, including ticket creation and lifecycle workflows, SLA enforcement and monitoring, automated routing and escalation rules, and configurable incident categorization and prioritization. Configuration work included workflow orchestration and notification automation, and the program applied standard incident management terminology such as incident record, root cause analysis support, and incident closure validation to align IT and service desk processes. Operational coverage reflected multi-tier support patterns with N1, N2 and N3 support levels and functional management responsibilities. Functional manager activities documented in the record included preparing and leading functional workshops, collecting client requirements, drafting functional specifications and expressions of need, costing and planning functional activities, and managing scope deviations, which framed the service desk operating model and role profiles. Governance and release controls were structured around formal test phases and application stewardship, including writing test strategy and acceptance reports, modular test plans and cases, executing tests, and producing test and operational reporting. Associated operational records reference technical and evolutionary migrations of BMC Remedy from version 7.6 to 8.1 and Business Objects from 3.5 to 4.1, indicating experience with platform upgrades and version management in parallel support programs. | |
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Red Lobster | Retail | 58000 | $2.2B | United States | New Relic | New Relic APM | Application Performance Management | 2016 | n/a | ||
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Retail | 16306 | $2.2B | United States | New Relic | New Relic APM | Application Performance Management | 2017 | n/a |
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Construction and Real Estate | 1900 | $2.2B | Singapore | Freshworks | Freshservice | IT Service Management | 2021 | n/a |
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Professional Services | 7692 | $2.2B | United States | New Relic | New Relic APM | Application Performance Management | 2016 | n/a |
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Utilities | 255 | $2.2B | Canada | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2018 | n/a |
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Utilities | 255 | $2.2B | Canada | Freshworks | Freshservice | IT Service Management | 2020 | n/a |
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Oil, Gas and Chemicals | 2200 | $2.2B | United States | New Relic | New Relic APM | Application Performance Management | 2021 | n/a |
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Communications | 4000 | $2.2B | Saudi Arabia | New Relic | New Relic APM | Application Performance Management | 2021 | n/a |
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Government | 5289 | $2.2B | Australia | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2016 | n/a |
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