Gaithersburg, 20878-6571, MD,
United States
Athena Consulting
Athena Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Athena Consulting collaboration with software players such as IFS empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Athena Consulting | IFS | IFS Clevest | Field Service Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Newport News Waterworks | Utilities | 80 | $59M | United States | IFS | IFS Clevest | Field Service Management | 2017 |
In 2017, Newport News Waterworks implemented IFS Clevest as its Field Service Management platform, deployed with implementation support from Athena Consulting. The deployment focused on operationalizing field work orders and mobile field crew workflows for the water meter department, integrating the solution into day to day utilities operations.
IFS Clevest was configured to support core Field Service Management capabilities including work order creation and lifecycle management, mobile data capture for field technicians, asset and meter record maintenance, and dispatch coordination for excavation and meter services. Administrative users at Newport News Waterworks used IFS Clevest to create and track work orders, maintain a detailed log and work order manual, and produce operational lists and reports using spreadsheet exports and advanced Excel functions.
The implementation integrated IFS Clevest with the organizations operational systems, explicitly including daily data entry into SAP, coordination with the Mi-net system, and Miss Utility Virginia 811 notifications for excavation work. Work orders and related documentation were scanned into city records as part of local recordkeeping, and the operational scope centered on the water meter department with administrative and field staff operating the solution, supported by staff certified through Virginia 811 and personnel holding security clearances and TWIC credentials.
Governance activities included maintaining a detailed work order manual and standardizing daily administrative workflows to support consistent data capture and notification processes. Newport News Waterworks used IFS Clevest to centralize Field Service Management for meter maintenance, excavation coordination, and field-to-office data flows, with Athena Consulting involved in the implementation and ongoing administrative support.
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