Jaipur, 302020,
India
CloudOut Industries
CloudOut Industries, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. CloudOut Industries collaboration with software players such as Dialer360 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| CloudOut Industries | Dialer360 | Dialer360 Auto Dialer | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Broadview Windows | Construction and Real Estate | 190 | $48M | United Kingdom | Dialer360 | Dialer360 Auto Dialer | Call Center | 2021 |
In 2021 Broadview Windows implemented Dialer360 Auto Dialer in the Call Center category to support outbound sales and telemarketing operations in the United Kingdom. CloudOut Industries is listed as the implementation partner and catalogs Broadview Windows as a customer under its Predictive Auto Dialer offering since 2021.
The deployment centered on the Dialer360 Auto Dialer predictive dialer capability, with configuration of campaign management and agent console workflows consistent with outbound calling use cases. Functional modules implemented included predictive dialing, campaign scheduling, call logging and disposition capture, and agent call handling to support high-volume outbound lists.
The solution was integrated with Broadview Windows CRM systems for lead sequencing, list synchronization and disposition writeback to support sales progression workflows. Operational scope focused on outbound sales and telemarketing teams across the companys UK operations, with call routing and campaign segmentation configured at the campaign level.
CloudOut Industries led configuration, rollout and operational onboarding, with governance controls applied for campaign management, calling compliance and agent scripting. Implementation details emphasize a cloud-hosted predictive dialing architecture delivered as a Call Center solution by Dialer360 Auto Dialer, aligned to outbound sales and telemarketing business functions.
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Nu-Heat UK Ltd. | Professional Services | 70 | $7M | United Kingdom | Dialer360 | Dialer360 Auto Dialer | Call Center | 2018 |
In 2018, Nu-Heat UK Ltd. engaged CloudOut Industries to provision the Dialer360 Auto Dialer for Call Center operations in the United Kingdom. CloudOut Industries lists Nu-Heat as a client since 2018 while marketing a predictive auto dialer built on Dialer360 technology.
Implementation centered on the Dialer360 Auto Dialer application with the predictive dialer capability driving outbound campaign orchestration and agent call handling workflows. Configuration work focused on campaign scheduling, call list management, connect-rate tuning, and agent desktop integration to support customer-contact use cases. The Dialer360 Auto Dialer implementation leveraged standard Call Center functional modules such as dialing engine, campaign manager, and agent interface.
Integrations explicitly included CRM and notification systems to synchronize customer-contact records and trigger outbound notifications during campaigns. Operational coverage was scoped to Nu-Heat customer-contact and outbound campaign functions across the United Kingdom, reflecting CloudOut Industries marketing and client references. The solution architecture layered Dialer360 dialing services under CloudOut Industries provisioning, with the vendor Dialer360 identified as the underlying dialing technology.
Governance emphasis was placed on campaign-level controls, script management, and compliance workflows typical for Call Center operations to coordinate outbound activity and reporting. Rollout and ongoing support were represented in CloudOut Industries client documentation that shows Nu-Heat as an active deployment since 2018.
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Buyer Intent: Companies Evaluating CloudOut Industries Services
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