Digitall Nature
Reuterweg 49,
Frankfurt, 60323,
Germany
Frankfurt, 60323,
Germany
49 721 4647 6100
Professional Services
Digitall Nature
List of Software Implementations where Digitall Nature is Reseller or System Integrator
Digitall Nature, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Digitall Nature collaboration with software players such as Salesforce empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Digitall Nature is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Digitall Nature | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Digitall Nature | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | CRM |
| Digitall Nature | Salesforce | Salesforce Service Cloud | Customer Support | CRM |
| Digitall Nature | Salesforce | Salesforce Marketing Cloud | Marketing Automation | CRM |
List of Software Implementations where Digitall Nature is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Vitra | Manufacturing | 2000 | $450M | Switzerland | Salesforce | Salesforce Experience Cloud | Customer Engagement,Customer Experience | 2019 |
In 2019, Vitra implemented Salesforce Experience Cloud as part of a broader CRM and customer platform initiative. Vitra was faced with the challenge of implementing a new CRM system because the previous system was no longer able to map the companys requirements and keep pace with the speed of ideas and innovation at Vitra, and Digitall Nature was selected to lead the implementation.
The initial implementation phase focused on deploying Salesforce Sales Cloud and Marketing Cloud, with configuration of core CRM objects, lead-to-opportunity workflows, campaign and marketing automation capabilities, and customer profile synchronization. Integration work in the first phase explicitly targeted connections between Sales Cloud, Marketing Cloud and various existing systems at Vitra to ensure unified customer records and consistent engagement data.
A second implementation phase encompassed Salesforce Service Cloud and Community Cloud to extend service case management and partner and end-customer community experiences. The use of Salesforce Experience Cloud provided the platform layer for partner and end-customer portals, aligning the deployment to Customer Engagement,Customer Experience objectives across sales, marketing and service functions.
Governance and rollout were organized as a phased program across sales, marketing and customer service teams, with Digitall Nature coordinating configuration, integration and staged community access for partners and end customers. The program emphasized cross-system integration and role-based access controls to operationalize customer engagement workflows within Salesforce Experience Cloud.
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Vitra | Manufacturing | 2000 | $450M | Switzerland | Salesforce | Salesforce Service Cloud | Customer Support | 2019 |
In 2019, Vitra implemented Salesforce Service Cloud as the second phase of a coordinated multi-cloud CRM program to realize a single customer platform. The program began with an initial implementation of Salesforce Sales Cloud and Marketing Cloud, with Service Cloud and Community Cloud introduced subsequently to extend service and partner engagement capabilities.
Salesforce Service Cloud was configured to support core Customer Support workflows, using category-aligned capabilities such as case management, knowledge management, omni-channel routing, and a centralized service console to consolidate customer interactions. Configuration focused on aligning service processes to product and after-sales support functions, and on standardizing ticket lifecycle and escalation rules across support teams.
Digitall Nature served as the system integrator for the rollout, and integrations were continued from the first phase to connect Service Cloud and Community Cloud with Vitra s existing internal systems. The Community Cloud deployment provided partner and end-customer portals, enabling partner-facing service flows and customer self-service alongside agent-assisted channels.
Rollout followed a phased approach, sequencing Sales and Marketing capabilities first and Service and Community next, with governance centered on a unified CRM platform vision and cross-functional process alignment. Implementation governance emphasized integration-led deployments and operational handover to service and support teams, with Digitall Nature coordinating configuration, integration tasks, and partner portal enablement.
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IT Decision Makers and Key Stakeholders at Digitall Nature
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Buyer Intent: Companies Evaluating Digitall Nature Services
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Digitall Nature System Integrator / VAR Profile
Digitall Nature is a system integrator and technology consulting firm headquartered in Frankfurt, Germany, with approximately 1500 employees and annual revenues of $150M.
Digitall Nature implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified Digitall Nature software implementations across industries and regions, including: Vitra where Digitall Nature implemented Salesforce Experience Cloud, and Vitra where Digitall Nature implemented Salesforce Service Cloud.
Digitall Nature has a strategic VAR/SI partnership with Salesforce, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Digitall Nature partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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