Riga, LV-1013,
Latvia
Digmatix
Digmatix, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Digmatix collaboration with software players such as OpenText empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Digmatix | OpenText | OpenText Extended ECM | Enterprise Content Management | Content Management |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Neste Latvia | Oil, Gas and Chemicals | 200 | $50M | Latvia | OpenText | OpenText Extended ECM | Enterprise Content Management | 2020 |
In 2020 Neste Latvia deployed OpenText Extended ECM as an Enterprise Content Management solution to digitize loyalty-card application intake and customer onboarding workflows across Latvia and the Baltics. The implementation centralized application records in OpenText Extended ECM and removed paper archives while explicitly targeting customer-facing intake and verification processes.
The deployment configured document capture and case management style workflows, with automated orchestration to route applications, trigger validation steps, and manage lifecycle retention. OpenText Extended ECM was used to embed automated checks and to integrate e-ID and e-signature validation into onboarding workflows, reducing manual handoffs and accelerating processing.
Integration work focused on connecting e-ID and e-signature validation services into ECM workflows, enabling automated identity and signature verification as part of the case lifecycle. The project covered loyalty program operations and customer onboarding business functions, and was delivered with implementation partner Digital Mind, provisioning a central content repository and workflow layer for regional operations.
Governance and process changes included digitizing paper archives, introducing electronic verification gates in operational workflows, and redefining intake procedures to rely on automated ECM-managed cases. Outcomes reported include cutting application processing time from up to 10 days to just hours, elimination of paper archives, improved customer experience, and reduced costs.
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Buyer Intent: Companies Evaluating Digmatix Services
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