List of OpenText Extended ECM Customers
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Since 2010, our global team of researchers has been studying OpenText Extended ECM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Extended ECM for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Extended ECM for Enterprise Content Management include: Warba Bank, a Kuwait based Banking and Financial Services organisation with 800 employees and revenues of $290.0 million, Neste Latvia, a Latvia based Oil, Gas and Chemicals organisation with 200 employees and revenues of $50.0 million, The Widewaters Group, a United States based Construction and Real Estate organisation with 130 employees and revenues of $14.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Extended ECM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Extended ECM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Neste Latvia | Oil, Gas and Chemicals | 200 | $50M | Latvia | OpenText | OpenText Extended ECM | Enterprise Content Management | 2020 | Digmatix |
In 2020 Neste Latvia deployed OpenText Extended ECM as an Enterprise Content Management solution to digitize loyalty-card application intake and customer onboarding workflows across Latvia and the Baltics. The implementation centralized application records in OpenText Extended ECM and removed paper archives while explicitly targeting customer-facing intake and verification processes.
The deployment configured document capture and case management style workflows, with automated orchestration to route applications, trigger validation steps, and manage lifecycle retention. OpenText Extended ECM was used to embed automated checks and to integrate e-ID and e-signature validation into onboarding workflows, reducing manual handoffs and accelerating processing.
Integration work focused on connecting e-ID and e-signature validation services into ECM workflows, enabling automated identity and signature verification as part of the case lifecycle. The project covered loyalty program operations and customer onboarding business functions, and was delivered with implementation partner Digital Mind, provisioning a central content repository and workflow layer for regional operations.
Governance and process changes included digitizing paper archives, introducing electronic verification gates in operational workflows, and redefining intake procedures to rely on automated ECM-managed cases. Outcomes reported include cutting application processing time from up to 10 days to just hours, elimination of paper archives, improved customer experience, and reduced costs.
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The Widewaters Group | Construction and Real Estate | 130 | $14M | United States | OpenText | OpenText Extended ECM | Enterprise Content Management | 2017 | Wisteria Information Technologies |
In 2017 Widewaters Group implemented OpenText Extended ECM as its Enterprise Content Management platform to centralize document management across its North American real-estate verticals. The deployment established OpenText Extended ECM as the primary repository for transactional records and compliance documents used by multiple corporate functions.
Configuration emphasized core Enterprise Content Management capabilities, including document lifecycle management, records retention, metadata taxonomy, role based access controls and automated content workflows. OpenText Extended ECM was configured to support onboarding automation and controlled external collaboration consistent with typical ECM process patterns.
The implementation integrated OpenText Extended ECM with Microsoft 365 to automate employee onboarding workflows and to streamline external data sharing. Wisteria Information Technologies served as the implementation partner and delivered connector configuration, content consolidation planning and user training across the group.
Governance changes included centralized content ownership, standardized metadata definitions and rollout of common retention and access workflows aligned to accounting, HR and legal responsibilities. The program accelerated data sharing by about 50 percent and increased employee productivity by over 350 percent while achieving group wide adoption across business functions.
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Warba Bank | Banking and Financial Services | 800 | $290M | Kuwait | OpenText | OpenText Extended ECM | Enterprise Content Management | 2019 | MGS |
In 2019, Warba Bank implemented OpenText Extended ECM as a central content hub to digitize KYC, customer onboarding and loan origination processes in Kuwait. The OpenText Extended ECM deployment, classified as Enterprise Content Management, was executed with systems integrator MGS and focused on consolidating content handling within front office and lending workflows.
Configuration emphasized document management, automated workflow orchestration and enterprise-grade audit trail capabilities, with OpenText Extended ECM configured to capture, index and manage customer documentation and KYC artifacts. Workflow automation was applied to onboarding and loan origination paths to enforce review checkpoints, approvals and retention policies.
Operational scope included customer onboarding, KYC compliance and loan origination teams within Warba Bank's Kuwait operations, extending to compliance and operations functions responsible for document governance. Governance changes formalized process steps around document custody, audit logging and regulatory reporting, embedding audit trails into standard operating procedures.
The deployment delivered automated workflows and a full audit trail for documents, accelerating customer onboarding, improving regulatory compliance and reducing operational costs. OpenText Extended ECM served as the named application that centralized content lifecycle management under the Enterprise Content Management category.
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