Sydney, 2153, NSW,
Australia
Exigo Tech
Exigo Tech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Exigo Tech collaboration with software players such as Microsoft, AvePoint and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Exigo Tech | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | ERP |
| Exigo Tech | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | CRM |
| Exigo Tech | Microsoft | Microsoft Dynamics NAV | ERP Financial | ERP |
| Exigo Tech | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | CRM |
| Exigo Tech | AvePoint | AvePoint Cloud Archiver | Archive as a Service (AaaS) | IaaS |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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A.H. Beard | Retail | 400 | $110M | Australia | Microsoft | Microsoft Dynamics NAV | ERP Financial | 2019 |
In 2019, A.H. Beard implemented Microsoft Dynamics NAV as its ERP Financial solution. Exigo Tech led a Dynamics 365 customer service deployment alongside the Dynamics NAV Financials implementation, delivering a customized customer portal that allowed customers to log in and track the status of their requests.
The implementation encompassed customer service process design and CRM configuration, with the Microsoft Dynamics NAV Financials ERP providing core financial management capabilities. Exigo Tech incorporated customer journey mapping and user stories into the configuration cycle to shape portal workflows and service request lifecycles, aligning CRM case handling with financial transaction touch points.
Integration work connected the Dynamics 365 CRM and the Microsoft Dynamics NAV Financials ERP to improve financial agility and synchronize customer request data with financial records. Operational scope emphasized customer service and finance functions within the Australian business, with the customer portal serving as the front end for request intake and status tracking and Dynamics NAV managing financial posting and ledger processes.
Governance and rollout were driven by the implementation of a customer service process created by Exigo Tech, using customer journeys and user stories to steer iterative portal enhancements and acceptance criteria. Value and trust was built through the addition of those customer journey artifacts, and the integrated CRM to Microsoft Dynamics NAV Financials ERP link was explicitly executed to support improved financial agility.
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St Agnes' Catholic Parish | Non Profit | 1041 | $150M | Australia | Microsoft | Microsoft Dynamics 365 Customer Service | Customer Support | 2019 |
In 2019, St Agnes' Catholic Parish engaged Exigo Tech to design and deploy Microsoft Dynamics 365 Customer Service as part of a Microsoft Dynamics 365 program, aligning the rollout with the Customer Support needs of the parish. The decision followed a technical review that identified Office 365 as an existing platform, and the engagement explicitly targeted a phased implementation roadmap led by Exigo Tech, the named solution partner.
The deployment was executed in multiple phases, with Phase 1 focused on implementing Microsoft Dynamics 365 Business Central to centralize finance, accounting, budgeting and forecasting workflows. This first phase included bank integration capabilities and automation of routine finance activities, supporting the parish finance function. Phase 2 centered on customer engagement and the rollout of Microsoft Dynamics Sales and Microsoft Dynamics 365 Customer Service to extend case management and outreach capabilities.
Functional modules implemented include Dynamics 365 Business Central for core financial management and Microsoft Dynamics 365 Customer Service for intake, case management and service orchestration. The Customer Service application is being used by parish professionals for marketing, customer engagement and to manage enquiries from elderly constituents, providing a structured front office for enquiries and service requests. The implementation explicitly ties the Microsoft Dynamics 365 Customer Service application to customer facing operations and internal finance workflows, creating a unified Microsoft stack.
Governance and rollout were managed by Exigo Tech in collaboration with St Agnes' Catholic Parish, with phased releases designed to address specific operational concerns and to prepare the environment for subsequent technology adoption. The design emphasized configuration, process alignment and staged adoption rather than broad simultaneous cutover, enabling the parish to streamline finance processes and automate bank-connected activities while introducing Customer Support capabilities through Microsoft Dynamics 365 Customer Service.
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St Agnes' Catholic Parish | Non Profit | 1041 | $150M | Australia | Microsoft | Microsoft Dynamics 365 Business Central | ERP Financial | 2019 |
In 2019, St Agnes' Catholic Parish implemented Microsoft Dynamics 365 Business Central as its ERP Financial application to standardize parish-wide accounting and reporting across a diverse set of commercial, pastoral and community services. The deployment addressed finance consolidation needs across aged care, disability services, community housing, early childcare and other parish entities, and was delivered with systems integrator Exigo Tech. Microsoft Dynamics 365 Business Central was positioned as the core financial platform to support financial reporting to the Parish Finance Council and later to two boards.
The implementation replaced multiple versions of QuickBooks with Microsoft Dynamics 365 Business Central and established a consistent parish-wide accounting approach that had been approved by the audit committee. Configuration work focused on core general ledger consolidation, financial reporting and analysis, procurement workflows aligned to the new strategic procurement function, and fixed asset and property-oriented financial controls to support Property Services and villages. Standard ERP Financial functional terminology such as consolidation, chart of accounts harmonization, and centralized procurement processing was applied to unify disparate accounting practices used by individual accountants across entities.
Operational delivery was coordinated through an Information Technology Program Management Office that reported to the CFO, and the program upgraded core hardware and connectivity in parallel with the software rollout. The project included upgrades to core operational systems in aged care and remediation of a previously mismanaged installation, ensuring operational systems and Microsoft Dynamics 365 Business Central were aligned for finance and care delivery workflows. The operational scope explicitly covered parish financial management, procurement, property services, aged care villages and other community service sites.
Governance and process changes accompanied the technical implementation, with new reporting lines into the Parish Finance Council, two boards and the audit committee, and a parish-wide rollout of standardized financial reporting templates and governance controls. A strategic procurement function established during this period delivered savings described as approximately five times the cost of establishment, and restructuring work achieved the legal and business architecture outcomes cited as earlier and lower cost than alternative approaches. Improvements to board and management reporting and progress on the Aged Care Masterplan were reported as part of the implementation period.
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Non Profit | 1041 | $150M | Australia | Microsoft | Microsoft Dynamics 365 Sales | Sales Automation,Sales Engagement | 2019 |
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Non Profit | 70 | $8M | Australia | AvePoint | AvePoint Cloud Archiver | Archive as a Service (AaaS) | 2023 |
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