Five9
3001 Bishop Drive Suite 350,
San Ramon, 94583, CA,
United States
San Ramon, 94583, CA,
United States
1 925-201-2000
Professional Services
Five9
List of Software Implementations where Five9 is Reseller or System Integrator
Five9, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Five9 collaboration with software players such as Verint Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Five9 is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Five9 | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Five9 | Oracle | Oracle Digital Assistant | Chatbots and Conversational AI | AI-Powered Application |
| Five9 | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
| Five9 | Verint Systems | Verint Open Platform | Call Center | CRM |
List of Software Implementations where Five9 is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Aviva Insurance | Insurance | 24364 | $40.9B | United Kingdom | Verint Systems | Verint Open Platform | Call Center | 2019 |
In 2019, Aviva Insurance deployed Verint Open Platform in its UK contact centre under the Call Center category. The rollout incorporated Verint Speech Analytics integrated with Verint Open Platform to identify and remediate orphaned customer cases. The deployment was supported and hosted by partner Five9.
Implementation focused on speech analytics capabilities including call capture, automated transcription, sentiment and keyword detection, and automated case identification workflows driven by Verint Speech Analytics. Verint Open Platform provided orchestration, case routing and quality monitoring functions, enabling captured interactions to generate or update customer cases for downstream handling. Configuration emphasized rule-based tagging and alerting to surface orphaned cases to contact centre queues.
The solution integrated speech analytics outputs with Open Platform workflows and was hosted via Five9, creating an operational stack within Aviva's UK contact centre environment. Operational coverage targeted customer service and case management teams, with implications for compliance monitoring and contact centre quality assurance. The deployment used Verint Speech Analytics and Verint Open Platform capabilities to bridge voice analytics to case remediation processes.
Outcomes reported by Aviva included an 85% increase in transactional NPS and a 20% reduction in orphan-related calls, improvements that were tied to the automated identification and remediation of orphaned customer cases. Governance changes included centralized monitoring and escalation workflows within the Verint Open Platform, which formalized case handling and compliance review at the contact centre level. No cost or risk figures were provided.
|
Showing 1 to 1 of 1 entries
IT Decision Makers and Key Stakeholders at Five9
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Five9 Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Five9 software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Five9 System Integrator / VAR Profile
Five9 is a system integrator and technology consulting firm headquartered in San Ramon, United States, with approximately 3073 employees and annual revenues of $1.0B.
Five9 implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Five9 software implementations across industries and regions, including: Aviva Insurance where Five9 implemented Verint Open Platform.
Five9 has a strategic VAR/SI partnership with Verint Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Five9 partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Five9 dataset, verified system implementations, and related deployment insights.