GlideFast Consulting
333 Wyman St, Suite 225,
Waltham, 2451, MA,
United States
Waltham, 2451, MA,
United States
1 339-999-2190
Professional Services
GlideFast Consulting
List of Software Implementations where GlideFast Consulting is Reseller or System Integrator
GlideFast Consulting, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. GlideFast Consulting collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
GlideFast Consulting is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| GlideFast Consulting | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
List of Software Implementations where GlideFast Consulting is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Geisinger Health Plan | Healthcare | 24000 | $7.7B | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2020 | In 2020, Geisinger Health Plan implemented ServiceNow ITSM to replace BMC Remedy ITSM Suite, initiating a cloud first shift to standardize incident and service request handling across IT. The engagement was executed with GlideFast Consulting and targeted the IT Service Management category, with an accelerated roadmap to deploy core ITIL functions and a complete CMDB within a single year. The implementation covered seven active modules, with explicit reimplementations of Event, Incident, Problem, Request, Change, and Discovery CMDB capabilities. ServiceNow Discovery was deployed alongside Microsoft System Center Configuration Manager via an SCCM plugin to populate the CMDB, resulting in more than 7 million new configuration item records. Knowledge Management was configured with three separate knowledge bases, and a mobile application was launched to extend service desk access. Integrations were centered on Discovery and security tooling, with a Qualys integration automating Vulnerability Response ticket creation and closure to remove manual ticketing work. The ServiceNow ITSM platform was extended into non IT business units and is planned to host an HR Service Delivery suite and a Virtual Agent module. Operational throughput rose substantially, with nearly 24,000 incidents recorded, more than 200 active request forms, over 1,900 published knowledge articles, and a peak month of roughly 15,000 requested items submitted. GlideFast Consulting led repeated reimplementations to move Geisinger from a highly customized Remedy environment to configurations that use ServiceNow out of the box tables and workflows. GlideFast provided hands on training and staff augmentation for two years, helped establish governance and a service catalog, and later assisted with implementation of ServiceNow Governance Risk and Compliance. By August 2020 all custom tables had been removed and the platform was standardized on out of the box data models. Explicit outcomes recorded by the customer include automated vulnerability ticketing that eliminated a manual thirty minute per ticket process, saving up to 15 hours of manual work per month based on average ticket volumes, and increased user adoption driven by improved reporting, approvals, dashboards, and service portal intake. Ongoing work focuses on governance, continuous service improvement, and phased rollout of service delivery capabilities across additional departments. |
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IT Decision Makers and Key Stakeholders at GlideFast Consulting
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Buyer Intent: Companies Evaluating GlideFast Consulting Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating GlideFast Consulting software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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GlideFast Consulting System Integrator / VAR Profile
GlideFast Consulting is a system integrator and technology consulting firm headquartered in Waltham, United States, with approximately 700 employees and annual revenues of $80M.
GlideFast Consulting implements and supports enterprise applications across markets such as ITSM.
APPS RUN THE WORLD tracks 1 verified GlideFast Consulting software implementations across industries and regions, including: Geisinger Health Plan where GlideFast Consulting implemented ServiceNow ITSM.
GlideFast Consulting has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing GlideFast Consulting partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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