Pune, 411037,
India
HOV Services
HOV Services, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. HOV Services collaboration with software players such as Serrala empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Komatsu | Manufacturing | 17300 | $2.3B | United States | Serrala | Serrala FinanceSuite Accounts Payable | AP Automation | 2008 |
In 2008, Komatsu implemented Serrala FinanceSuite Accounts Payable as its AP Automation solution to centralize and standardize invoice processing within the finance organization. The program was executed in collaboration with HOV Services, and the HOV Dolphin system was integrated as a third party processing enhancement to improve invoice throughput and handling.
Serrala FinanceSuite Accounts Payable was configured to support core AP Automation functional workflows, including invoice capture and digital imaging, automated workflow routing, exception resolution, and vendor invoice lifecycle management. Configuration work focused on rules-based invoice routing and exception queues to reduce manual touchpoints within Komatsu accounts payable operations.
Integration scope explicitly included the Serrala FinanceSuite Accounts Payable connection to the HOV Dolphin processing service, creating an operational pipeline between automated capture and downstream AP processing tasks. The implementation was structured around Komatsu's centralized accounts payable function, aligning the Serrala application with existing AP roles and processing handoffs used by the Komatsu finance organization in the United States.
Governance and rollout were managed jointly by Komatsu and HOV Services from project inception, with phased configuration, testing, and operational cutover led by the shared implementation team. Process mapping, automation rule tuning, and staff onboarding were emphasized to embed the Serrala FinanceSuite Accounts Payable workflows into Komatsu's AP governance and day to day processing practices.
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Buyer Intent: Companies Evaluating HOV Services Services
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