Petersfield, GU31 4AZ,
United Kingdom
Insync Technology
Insync Technology, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Insync Technology collaboration with software players such as Enghouse Interactive empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Insync Technology | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Lockyer Valley Regional Council | Government | 253 | $30M | Australia | Enghouse Interactive | Enghouse Interactive Quality Management | Customer Experience | 2016 |
In 2016 Lockyer Valley Regional Council implemented Enghouse Interactive Quality Management together with Enghouse Communications Centre to modernize its contact centre and enable multi-channel resident engagement. The deployment was delivered with Insync Technology and focused on contact-centre and CRM processes to strengthen Customer Experience and operational oversight.
The implementation configured the Enghouse Interactive Quality Management suite to provide integrated call recording and screen recording as core QA capabilities. Functional modules included quality assurance workflows, personal performance benchmarking, and team KPI dashboards, enabling structured agent coaching and standardized evaluation criteria.
Operational coverage emphasized contact centre operations and resident services, with the solution instrumenting multi-channel engagement workflows across voice and digital channels. The project integrated QA and performance data into existing contact-centre and CRM processes, consolidating interaction records and evaluation artifacts for operational teams.
Governance changes introduced formal QA workflows and performance benchmarking practices to support ongoing agent coaching and supervisor review cycles. Outcomes called out in the deployment included personal performance benchmarking, team KPI dashboards, easier agent coaching, and integrated call and screen recording for quality assurance, all provisioned via Enghouse Interactive Quality Management for Customer Experience.
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Buyer Intent: Companies Evaluating Insync Technology Services
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