ITC Infotech
No.18, Gate No:1 & 2, Dodda Banaswadi Main Rd, Maruthi Sevanagar,
Bengaluru, 560005,
India
Bengaluru, 560005,
India
91 80 2298 8331
Professional Services
ITC Infotech
List of Software Implementations where ITC Infotech is Reseller or System Integrator
ITC Infotech, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. ITC Infotech collaboration with software players such as Intalio, OpenText and PTC empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
ITC Infotech is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| ITC Infotech | Adobe Systems | Adobe Commerce (ex Magento) | eCommerce | eCommerce |
| ITC Infotech | PTC | PTC FlexPLM | Fashion PLM | PLM and Engineering |
| ITC Infotech | Intalio | Intalio Nyxeia BPM | Business Process Management | ERP Services and Operations |
| ITC Infotech | Intalio | Intalio BPMS | Business Process Management | ERP Services and Operations |
| ITC Infotech | OpenText | OpenText Exstream | Customer Engagement | CRM |
List of Software Implementations where ITC Infotech is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Finnair | Transportation | 5195 | $3.2B | Finland | Intalio | Intalio BPMS | Business Process Management | 2010 |
In 2010, Finnair implemented Intalio BPMS as part of a Business Process Management deployment to automate CRM and revenue generation workflows. The initiative targeted last minute class upgrades and loyalty based upsell processes to increase capture of premium seat revenue.
The Intalio BPMS implementation was configured for process orchestration and business rule management to automate upgrade offer generation, approval workflows, and inventory allocation for premium seating. The solution linked workflow engines to SMS delivery channels to push last minute upgrade offers, and integrated with Finnair CRM records for loyalty validation and customer profile updates.
ITC Infotech served as the systems integrator for the engagement, leading implementation, testing, and rollout coordination with Finnair CRM and revenue management teams. Operational scope focused on CRM and revenue generation functions, with governance organized around process owners in those departments and event driven triggers to execute upsell workflows.
According to the case description, the deployment increased premium seat utilization and achieved full ROI in under six months, illustrating how Intalio BPMS supported real time customer engagement via SMS and automated loyalty based upsell workflows within Finnair's Business Process Management environment.
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Finnair | Transportation | 5195 | $3.2B | Finland | Intalio | Intalio Nyxeia BPM | Business Process Management | 2009 |
In 2009, Finnair deployed Intalio Nyxeia BPM with ITC Infotech to automate last minute premium class upgrades via SMS. The Business Process Management implementation targeted CRM and revenue management processes across Finland and broader Europe, with an explicit focus on improving seat utilization and speeding upgrade execution.
The implementation used Intalio Nyxeia BPM to orchestrate upgrade workflows, automate SMS offer generation, and embed decision logic for premium class upgrade eligibility. Functional capabilities implemented included process orchestration, workflow automation, and business rules configuration to trigger offers based on availability and passenger loyalty status.
Integrations tied the BPM orchestration layer to loyalty systems and departure control systems to read passenger status and current seat inventory, and to persist upgrade confirmations back into operational systems. ITC Infotech executed the integration work and collaborated with Finnair commercial and IT teams to align BPM process flows with CRM and revenue management operational rules.
The rollout shifted upgrade execution to automated SMS workflows, delivering faster upgrades and improved seat utilization and enabling Finnair to realize ROI quickly within its Finland and Europe operating footprint. Intalio Nyxeia BPM served as the orchestration hub for CRM driven revenue management use cases at the airline.
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KONE Elevators India | Manufacturing | 52000 | $10.4B | India | OpenText | OpenText Exstream | Customer Engagement | 2021 |
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Retail | 75000 | $14.0B | United States | PTC | PTC FlexPLM | Fashion PLM | 2017 |
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Consumer Packaged Goods | 245 | $120M | United States | Adobe Systems | Adobe Commerce (ex Magento) | eCommerce | 2016 |
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IT Decision Makers and Key Stakeholders at ITC Infotech
| First Name | Last Name | Title | Function | Department | Phone | |
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DevOps Engineer/ Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Buyer Intent: Companies Evaluating ITC Infotech Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ITC Infotech software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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ITC Infotech System Integrator / VAR Profile
ITC Infotech is a system integrator and technology consulting firm headquartered in Bengaluru, India, with approximately 10500 employees and annual revenues of $2.4B.
ITC Infotech implements and supports enterprise applications across markets such as ERP Services and Operations, CRM, PLM and Engineering and eCommerce.
APPS RUN THE WORLD tracks 5 verified ITC Infotech software implementations across industries and regions, including: Finnair where ITC Infotech implemented Intalio BPMS, Finnair where ITC Infotech implemented Intalio Nyxeia BPM, and KONE Elevators India where ITC Infotech implemented OpenText Exstream.
ITC Infotech has a strategic VAR/SI partnership with Intalio, OpenText, PTC and Adobe Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing ITC Infotech partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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