Ljubljana, 1000,
Slovenia
Marand
Marand, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Marand collaboration with software players such as Marand empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Marand | Marand | Marand CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
A1 Slovenia | Communications | 500 | $280M | Slovenia | Marand | Marand CRM | CRM | 2002 |
In 2002, A1 Slovenia implemented Marand CRM as part of a carrier-grade VoiceXML customer engagement deployment for the Slovenian mobile operator Mobitel. The Marand CRM implementation supported a VoiceXML platform that was delivered to enable voice self-care and subscriber services across the operator's customer engagement channels.
Marand acted as system integrator alongside PipeBeach to deploy the VoiceXML customer engagement layer, this delivery included configuration and orchestration of voice application flows and IVR-driven self-service. CRM and BSS usage is inferred from the broader telecom context, indicating Marand CRM was used to support subscriber management, customer engagement workflows, and voice self-care orchestration typical of CRM deployments in telecommunications.
The deployment was carrier-grade in architecture and integrated with the operator's telephony and voice processing environment to route subscriber voice interactions into CRM-driven workflows. Operational scope covered customer service and subscriber operations within the mobile operator, with Marand and PipeBeach responsible for system integration and operator teams responsible for ongoing operational ownership.
Governance focused on joint SI delivery and handoff to the operator for subscriber service management, rollout prioritized voice self-care and automated subscriber services. The implementation of Marand CRM in 2002 enabled voice self-care and subscriber services as part of the operator's customer engagement capabilities.
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Buyer Intent: Companies Evaluating Marand Services
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