Rise Cx Australia
Level 27, 101 Collins St,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 8680-2303
Professional Services
Rise Cx Australia
List of Software Implementations where Rise Cx Australia is Reseller or System Integrator
Rise Cx Australia, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Rise Cx Australia collaboration with software players such as Byte empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Rise Cx Australia is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Rise Cx Australia | Byte | Byte RiseNable | Customer Experience | CRM |
| Rise Cx Australia | Byte | Byte RiseXperience | Call Center | CRM |
List of Software Implementations where Rise Cx Australia is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Snowgum Australia | Retail | 25 | $4M | Australia | Byte | Byte RiseXperience | Call Center | 2020 |
In 2020, Snowgum Australia implemented Byte RiseXperience as an end to end cloud contact centre to support customer service and contact centre operations in Victoria, Australia. The implementation was delivered by Rise Cx Australia and provisioned for the retailer's contact centre environment to handle an increased volume of customer interactions.
Byte RiseXperience, deployed in the Call Center category, was configured to provide omnichannel capabilities including voice, webchat, email and IVR, together with centralized routing and queue visibility. The deployment incorporated session routing, queue management and agent desktop workflows to consolidate customer context and streamline resolution processes.
The implementation included a CRM integration with Snowgum's Stamina CRM to synchronize customer records and interaction history between the contact centre and CRM. Governance and rollout were managed by Rise Cx Australia with phased channel provisioning, and the project delivered improved visibility and routing, reduced average time to resolve by about 20 percent and enabled roughly five times the prior call capacity.
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Snowgum Australia | Retail | 25 | $4M | Australia | Byte | Byte RiseNable | Customer Experience | 2020 |
In 2020, Snowgum Australia implemented Byte RiseNable for Customer Experience in partnership with Rise Cx Australia, now part of Byte. The engagement used Rise.CX's RiseXperience solution to provision an Amazon Connect based cloud contact centre for Snowgum's retail operations in Victoria, Australia.
The Byte RiseNable deployment included voice, webchat, email routing, interactive voice response and CRM integration modules, configured to centralize omnichannel customer interactions and standardize contact handling workflows. The architecture leveraged Amazon Connect telephony with IVR orchestration and omnichannel routing into the CRM to support agent desktop handling and queue management.
Rise Cx Australia led governance and rollout with operational scope focused on customer service and contact centre functions supporting Snowgum's retail customer support in Victoria. The implementation delivered approximately 20 percent reduction in call resolution time within one month, as reported in the source.
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IT Decision Makers and Key Stakeholders at Rise Cx Australia
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Buyer Intent: Companies Evaluating Rise Cx Australia Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Rise Cx Australia software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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Rise Cx Australia System Integrator / VAR Profile
Rise Cx Australia is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 30 employees and annual revenues of $5M.
Rise Cx Australia implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 2 verified Rise Cx Australia software implementations across industries and regions, including: Snowgum Australia where Rise Cx Australia implemented Byte RiseXperience, and Snowgum Australia where Rise Cx Australia implemented Byte RiseNable.
Rise Cx Australia has a strategic VAR/SI partnership with Byte, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Rise Cx Australia partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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