Hambrook, BS16 1QG,
United Kingdom
Route 101
Route 101, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Route 101 collaboration with software players such as Gamma empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Route 101 | Nice Systems | NICE inContact CXone Cloud CX Platform | Customer Experience | CRM |
| Route 101 | Route101 | Route101 Cloud Contact Centre | Call Center | CRM |
| Route 101 | Calabrio | Calabrio WFM Mytime Self-Service | Workforce Management,Employee Self Service | HCM |
| Route 101 | Gamma | Gamma Hosting | Application Hosting and Computing Services | IaaS |
| Route 101 | Route101 | Route101 Customer Experience | Customer Experience | CRM |
| Route 101 | Route101 | Route101 Workforce Engagement | Employee Engagement | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Utilities | 1300 | $660M | United Kingdom | Gamma | Gamma Hosting | Application Hosting and Computing Services | 2024 |
In 2024, Wales & West Utilities engaged Route 101 to expand Gamma Hosting across 46 sites, extending Gamma Horizon services to unify communications for field engineers and back-office teams. The engagement targeted sites across Wales and South West England and was described by Route 101 as a Gamma Horizon expansion project aimed at increasing resilience and communications consistency across the business.
The Gamma Hosting deployment focused on Application Hosting and Computing Services for enterprise voice, incorporating tenant management and call recording capabilities. Configuration work emphasized multi-tenant administration and centralized communications controls consistent with hosted unified communications offerings, while preserving operational separation between field operations and back-office users.
Route 101 led the technical rollout and orchestration, provisioning Gamma Hosting services at 46 operational locations, and aligning service configurations with operational teams in field engineering and back-office functions. The implementation narrative highlights tenant-level governance for user and call recording policies, and resilience configurations intended to standardize availability and call handling across sites.
The customer story frames the project as an expansion to increase communications consistency and resilience, with explicit emphasis on tenant management and call recording as functional outcomes. The narrative links Wales & West Utilities, Gamma Hosting, Route 101, and the Application Hosting and Computing Services category in the context of operational communications modernization.
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Buyer Intent: Companies Evaluating Route 101 Services
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