Amsterdam, 1103 AD,
Netherlands
Sequal Consultancy
Sequal Consultancy, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sequal Consultancy collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sequal Consultancy | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
BNG Bank | Banking and Financial Services | 800 | $150M | Netherlands | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 |
In 2023, BNG Bank implemented ServiceNow ITSM as its IT Service Management platform to regain control over IT processes and strengthen IT governance, risk management, and Service Desk operations. Sequal Consultancy was selected as the implementation partner based on flexibility, banking compliance expertise, and a pragmatic approach that prioritized standard configurations to reduce complexity and cost.
The rollout followed a phased delivery model with a rapid first phase, bringing incident management live in October 2023 to establish an internal Service Desk and reduce dependency on the external outsourcing partner. The program ran process documentation development in parallel with technical configuration, and problem management and change management modules went live in January 2024, forming the core ITSM workflow set within ServiceNow ITSM.
ServiceNow ITSM was configured to support multiple internal departments and to provide a scalable foundation for future expansions, explicitly targeting integration readiness for facility management and knowledge management as next steps. Sequal Consultancy advised pragmatic, largely out-of-the-box implementations for core modules to accelerate adoption and limit custom complexity while preserving the platform’s integration strengths.
Governance and workflow restructuring centralized incident, problem, and change workflows, embedded controls to support compliance and audit readiness, and introduced role-based responsibilities for Service Desk staff. Training and adoption workstreams emphasized direct end-user engagement and front-line coaching, enabling operational ownership and faster decision cycles between IT and business stakeholders.
The deployment restored internal IT control, improved process efficiency through an internalized Service Desk, and increased employee engagement, while establishing a scalable IT Service Management foundation. BNG Bank continues to collaborate with Sequal Consultancy on dashboarding and KPI measurement, further process automation, and extending the ITSM footprint into risk management and facility processes.
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