Colorado Springs, 80920, CO,
United States
Service Dynamics
Service Dynamics, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Service Dynamics collaboration with software players such as Ivanti empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Service Dynamics | Microsoft | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management |
| Service Dynamics | Ivanti | Ivanti Neurons for HR | HR Service Delivery | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Foodstuffs | Retail | 26000 | $7.0B | New Zealand | Ivanti | Ivanti Neurons for HR | HR Service Delivery | 2021 |
In 2021, Foodstuffs implemented Ivanti Neurons for HR. The deployment extended Ivanti Neurons through an Ivanti Service Management program that included a migration from Cherwell, delivered by Service Dynamics, to address HR Service Delivery use cases in New Zealand. This implementation targeted employee lifecycle and case management workflows across HR and facilities functions at Foodstuffs.
Module-level configuration centered on HR case management and onboarding, with Ivanti Neurons for HR configured to automate employee onboarding and offboarding processes and to manage HR case intake, triage, assignment and resolution. Automation logic and workflow orchestration were applied to approvals, task assignments and people-data validation to support HR and facilities process automation.
Operational scope covered HR, IT and facilities teams, with the Ivanti Neurons for HR application serving as the primary HR Service Delivery platform for employee lifecycle requests across Foodstuffs in New Zealand. The implementation leveraged the Ivanti Service Management platform to consolidate case records and runbook automation, while the migration from Cherwell centralized service records into the Ivanti environment.
Service Dynamics led the rollout, providing partner led configuration, documentation and a phased cutover to the Ivanti Neurons for HR environment. Outcomes documented in the partner case study include a reduction in service request cost-to-serve of approximately 25 percent, and improved people-data accuracy and automation across IT, HR and facilities.
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Buyer Intent: Companies Evaluating Service Dynamics Services
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