Clarkston, G76 7HU,
United Kingdom
SVL Business Solutions United Kingdom
SVL Business Solutions United Kingdom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. SVL Business Solutions United Kingdom collaboration with software players such as Omningage empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| SVL Business Solutions United Kingdom | Omningage | Omningage Connect | Customer Engagement | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
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Dialect Communications United Kingdom | Construction and Real Estate | 10 | $1M | United Kingdom | Omningage | Omningage Connect | Customer Engagement | 2021 |
In 2021, Dialect Communications United Kingdom implemented Omningage Connect, a Customer Engagement application, in partnership with Omningage and SVL Business Solutions United Kingdom. The engagement focused on building a multilingual Amazon Connect CCaaS solution for fintech clients, enabling the startup BPO to rapidly expand channel coverage.
Omningage Connect omnichannel and agent desktop modules were configured to unify routing and agent servicing across voice, chat, email and social channels. Configuration work emphasized multilingual routing, session orchestration and a consolidated agent desktop to support simultaneous channel workflows and agent presence management.
Amazon Connect CCaaS was integrated as the telephony and contact center fabric, with Omningage Connect orchestrating channel connectors and the agent UI. SVL Business Solutions United Kingdom executed implementation and integration tasks, aligning Omningage Connect with Amazon Connect and configuring channel connectors for voice, chat, email and social to support fintech client interactions.
Governance followed a partnership model between Dialect, Omningage and SVL, with coordinated configuration backlogs, multilingual testing cycles and go live planning across the BPO. The deployment delivered omnichannel agent desktop capabilities via Omningage Connect, enabling the startup BPO to scale channel operations for fintech clients quickly.
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Buyer Intent: Companies Evaluating SVL Business Solutions United Kingdom Services
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