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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

SVL Business Solutions United Kingdom
Location
Radleigh House 1 Golf Road,
Clarkston, G76 7HU,
United Kingdom
Website
https://www.svl.co.uk/
Phone
44 13 5590-0000
Artw Industry
Communications
Employee
Revenue

SVL Business Solutions United Kingdom

List of Software Implementations where SVL Business Solutions United Kingdom is Reseller or System Integrator

SVL Business Solutions United Kingdom, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. SVL Business Solutions United Kingdom collaboration with software players such as Omningage empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

SVL Business Solutions United Kingdom is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
SVL Business Solutions United Kingdom Omningage Omningage Connect Customer Engagement CRM
List of Software Implementations where SVL Business Solutions United Kingdom is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight
Ascensos Limited Professional Services 2587 $81M United Kingdom Omningage Omningage Connect Customer Engagement 2021
In 2021, Ascensos Limited implemented Omningage Connect as part of a bespoke contact centre solution delivered with SVL Business Solutions United Kingdom and Omningage, targeting Customer Engagement for a major online fashion retailer across the UK and Europe. The engagement centered on deploying the Omningage Connect omnichannel agent and supervisor desktop to standardize agent workflows and surface on demand CCaaS capabilities within the retailer's contact centre operations. The implementation emphasized the Omningage Connect omnichannel agent and supervisor desktop module, configured to improve agent navigation, streamline supervisor oversight, and enhance reporting access. Configurations included desktop-level routing context, unified interaction handling for voice and digital channels, and supervisor controls to manage live interactions and historical reporting, aligned with typical Customer Engagement functional workflows. Architecturally the solution integrated Omningage Connect with Amazon Connect as the CCaaS telephony backbone, creating a combined agent experience that bridged telephony and omnichannel interaction handling. Operational coverage extended across UK and European contact centre sites serving the retailer, impacting customer service agents, shift supervisors, and contact centre reporting teams. Governance and rollout were executed collaboratively by Ascensos, SVL Business Solutions United Kingdom and Omningage, with bespoke configuration and partner led implementation to match the retailer's operational processes. The deployment improved agent navigation, reporting, and on demand CCaaS features as described in partner and vendor accounts, and was positioned for contact centre client reuse by Ascensos.
Dialect Communications United Kingdom Construction and Real Estate 10 $1M United Kingdom Omningage Omningage Connect Customer Engagement 2021
In 2021, Dialect Communications United Kingdom implemented Omningage Connect, a Customer Engagement application, in partnership with Omningage and SVL Business Solutions United Kingdom. The engagement focused on building a multilingual Amazon Connect CCaaS solution for fintech clients, enabling the startup BPO to rapidly expand channel coverage. Omningage Connect omnichannel and agent desktop modules were configured to unify routing and agent servicing across voice, chat, email and social channels. Configuration work emphasized multilingual routing, session orchestration and a consolidated agent desktop to support simultaneous channel workflows and agent presence management. Amazon Connect CCaaS was integrated as the telephony and contact center fabric, with Omningage Connect orchestrating channel connectors and the agent UI. SVL Business Solutions United Kingdom executed implementation and integration tasks, aligning Omningage Connect with Amazon Connect and configuring channel connectors for voice, chat, email and social to support fintech client interactions. Governance followed a partnership model between Dialect, Omningage and SVL, with coordinated configuration backlogs, multilingual testing cycles and go live planning across the BPO. The deployment delivered omnichannel agent desktop capabilities via Omningage Connect, enabling the startup BPO to scale channel operations for fintech clients quickly.
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IT Decision Makers and Key Stakeholders at SVL Business Solutions United Kingdom
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Buyer Intent: Companies Evaluating SVL Business Solutions United Kingdom Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating SVL Business Solutions United Kingdom software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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SVL Business Solutions United Kingdom System Integrator / VAR Profile

SVL Business Solutions United Kingdom is a system integrator and technology consulting firm headquartered in Clarkston, United Kingdom, with approximately 40 employees and annual revenues of $4M.

SVL Business Solutions United Kingdom implements and supports enterprise applications across markets such as CRM.

APPS RUN THE WORLD tracks 2 verified SVL Business Solutions United Kingdom software implementations across industries and regions, including: Ascensos Limited where SVL Business Solutions United Kingdom implemented Omningage Connect, and Dialect Communications United Kingdom where SVL Business Solutions United Kingdom implemented Omningage Connect.

SVL Business Solutions United Kingdom has a strategic VAR/SI partnership with Omningage, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing SVL Business Solutions United Kingdom partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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