Symphony3
Lev. 14, 333 Collins,
Melbourne, 3000, VIC,
Australia
Melbourne, 3000, VIC,
Australia
61 3 9015-4692
Professional Services
Symphony3
List of Software Implementations where Symphony3 is Reseller or System Integrator
Symphony3, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Symphony3 collaboration with software players such as Civica, OpenText and Merit Technology empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Symphony3 is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Symphony3 | Civica | Civica Authority | Government ERP | ERP Services and Operations |
| Symphony3 | Merit Technology | Merit CRM | CRM | CRM |
List of Software Implementations where Symphony3 is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Colac Otway Shire | Government | 253 | $36M | Australia | Civica | Civica Authority | Government ERP | 2022 |
In 2022, Colac Otway Shire engaged Symphony3 to deliver a customer portal, intranet and forms portal integrated with core council systems, and integrated Civica Authority as a core system within its Government ERP landscape. The engagement targeted a secure, SaaS-hosted platform to remove upgrade and patch responsibilities from council IT while enabling 24/7 citizen access to services.
The implementation delivered internal and external forms functionality and a DIY forms capability, enabling staff to build and extend digital services. Many forms were configured from the Symphony3 forms library, and the project emphasized replication and reuse of proven form designs to accelerate rollout and maintain consistency across services.
Integrations were explicit and central to the architecture, with the digital platform connected to Civica Authority, HP Content Manager, MS Active and Merit CRMS to automate data exchange with core council systems. Operational coverage included citizen-facing service delivery and internal HR and service request workflows, for example annual leave requests and training bookings that run through the intranet.
Governance and operational handoff included staff training to build and manage their own digital services on the Symphony3 platform, combined with a SaaS operational model where Symphony3 manages platform security, patches and upgrades. The design intentionally allowed new systems to be plugged into the existing integration layer so the council can maximize its Government ERP investment in Civica Authority and other core systems.
Outcomes stated by the council include an enhanced customer experience with 24/7 access to services, improved employee experience through use of the intranet for internal services, and automation of processes that removed time consuming manual steps. Symphony3 reported that the platform unlocked staff potential to expand services, and the SaaS model shifted upgrade and security responsibilities away from council IT while preserving integration with Civica Authority and other core systems.
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Colac Otway Shire | Government | 253 | $36M | Australia | OpenText | Micro Focus Content Management | Document Management | 2022 |
In 2022 Colac Otway Shire implemented Micro Focus Content Management as the core platform for Document Management, with Symphony3 engaged to deliver a customer portal, intranet and forms portal. The program focused on consolidating public facing services and internal content into a secure, stable Document Management environment to improve citizen access and staff productivity.
The implementation delivered internal and external forms, many replicated from the Symphony3 forms library, and a portal experience that removed manual data entry by enabling DIY form creation. Micro Focus Content Management was configured to act as the authoritative content store and to orchestrate form intake workflows, while Symphony3 provided staff training so business teams could extend and build integrated digital services.
Integrations were a central component of the rollout, Symphony3 integrated the new platform with core council systems including Civica Authority, HP Content Manager, MS Active, and Merit CRMS, enabling automated handoffs between digital forms and line of business applications. Operational coverage included citizen-facing services for 24/7 access, and internal functions such as HR workflows for annual leave applications and training bookings.
Governance and operational handoff emphasized a SaaS operating model managed by Symphony3, which assumes responsibility for software patches and platform upgrades, while council IT retains focus on core systems. Staff training and enablement were part of the governance approach, allowing employees to create and expand integrated forms and digital services under established content and access controls.
Reported outcomes included enhanced customer experience through always-on access to services, improved employee experience via an intranet used for internal service requests, and automation of manual processes through integrations with core systems. The integration architecture also preserved the ability to plug additional systems into existing core applications, enabling continued reuse of council systems and extension of digital services.
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Colac Otway Shire | Government | 253 | $36M | Australia | Merit Technology | Merit CRM | CRM | 2017 |
In 2017 Colac Otway Shire implemented Merit CRM as its CRM to centralize and automate resident service request intake and routing. The rollout targeted a CRM and customer service implementation across south west Victoria, Australia, with Symphony3 acting as the integration partner for the public portal connection.
Merit CRM was configured to provide core case management and service request routing capabilities, combined with self service portal intake and workflow automation to support service desk operations and citizen engagement. Configuration work emphasized structured request types, automated assignment rules, and status tracking to support operational handoffs between service teams.
The implementation integrated Merit CRM with Symphony3s customer portal to capture and route resident service requests directly into internal queues, delivering 24/7 self service access and reducing duplicate entries. Symphony3 performed the integration work to connect public facing forms and portal workflows to Merit CRM intake processes, enabling continuous capture and consolidation of citizen interactions.
Governance and process changes focused on centralizing intake and standardizing request handling across customer service and service delivery teams, with phased portal and CRM rollout across the shire. The program positioned Merit CRM as the primary system for resident service requests, workflows, and case records to improve operational coordination and reduce manual reconciliation.
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IT Decision Makers and Key Stakeholders at Symphony3
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Buyer Intent: Companies Evaluating Symphony3 Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Symphony3 software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Symphony3 System Integrator / VAR Profile
Symphony3 is a system integrator and technology consulting firm headquartered in Melbourne, Australia, with approximately 50 employees and annual revenues of $6M.
Symphony3 implements and supports enterprise applications across markets such as ERP Services and Operations, Content Management and CRM.
APPS RUN THE WORLD tracks 3 verified Symphony3 software implementations across industries and regions, including: Colac Otway Shire where Symphony3 implemented Civica Authority, Colac Otway Shire where Symphony3 implemented Micro Focus Content Management, and Colac Otway Shire where Symphony3 implemented Merit CRM.
Symphony3 has a strategic VAR/SI partnership with Civica, OpenText and Merit Technology, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Symphony3 partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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