List of Civica Authority Customers
Civica UK
2 Burston Road,,
London, SW15 6AR,
United Kingdom
London, SW15 6AR,
United Kingdom
44 20 7760-2896
Professional Services
2242
$313M
Since 2010, our global team of researchers has been studying Civica Authority customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Civica Authority for Government ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Civica Authority for Government ERP include: City of Lake Macquarie, a Australia based Government organisation with 1104 employees and revenues of $276.0 million, Hamilton City Council, a New Zealand based Government organisation with 1017 employees and revenues of $213.0 million, Fairfield City Council, a Australia based Government organisation with 730 employees and revenues of $118.0 million, Mildura Rural City Council, a Australia based Government organisation with 500 employees and revenues of $102.0 million, City of Mandurah, a Australia based Government organisation with 500 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Civica Authority, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Civica Authority customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Bunbury | Government | 200 | $60M | Australia | Civica | Civica Authority | Government ERP | 1997 | n/a |
In 1997, City of Bunbury implemented Civica Authority as its Government ERP. The deployment established Civica Authority as the municipal accounting backbone, concentrating financial controls for daily banking, bank lodgements, and cashiering workflows across city work areas and the finance function.
Civica Authority was configured to support core accounting and cashiering capabilities, including bank lodgement reporting, bank reconciliation workflows, and the processing of lodgement reports into the Authority accounting system. Configuration emphasized role-based processing steps for cashiers, supervisors or managers, and Finance Officers, and supported audit trail capture for lodgement processing and reconciliation activities.
Operational coverage spans multiple collection locations within the municipality, with reviews performed at the close of the cashier shift, at the time the bank lodgement is prepared usually the next day by a supervisor or manager, and again when a Finance Officer processes the lodgement report into Civica Authority. Management noted that these intermediate reviews were not always documented on the bank lodgement report, creating a gap in evidentiary controls despite multiple review touchpoints.
As a governance change tied to the Civica Authority implementation, the Finance Officer role was instructed to ensure the daily banking reconciliation is signed by both the preparer and a second employee to evidence independent review across all locations. Management commented that they respectfully disagree with an external assessment classifying this as a moderate risk and consider it a minor risk given the layered review process and the new signature control.
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City of Lake Macquarie | Government | 1104 | $276M | Australia | Civica | Civica Authority | Government ERP | 2017 | n/a |
In 2017, City of Lake Macquarie implemented Civica Authority as its Government ERP platform. The Civica Authority deployment focused on human resources and payroll, delivering a central Human Resources Information System and payroll processing capability for Lake Macquarie City Council with an employee base of 1,104.
Implementation work centered on HR functional modules including employee lifecycle management, payroll workflows for probation and termination processing, management of temporary end dates, organisational structure upload and workforce budgeting, and system reporting. Configuration activities included mapping and cleansing HR and payroll data to align source records with Civica Authority data models to support consolidated HR reporting and operational payroll processing.
Data migration activity involved cleansing information in the existing Oracle payroll system in preparation for migration into Civica Authority and for synchronization with Cornerstone for talent and learning management workflows. Operational scope covered the council HR function and payroll operations, with project staffing that included HR/Payroll Project Officer roles liaising with vendor representatives and project teams to validate data, reporting, and business process requirements.
The program was governed under the Council's Future Directions project to simplify and improve HR processes, promote a business partnering approach within HR, and embed continuous improvement practices across employee support functions. Project tasks explicitly included reviewing organisational structure, uploading budgeted full time equivalents, coordinating system reporting, and assisting operational teams with the transition to Civica Authority to enable streamlined HR administration and process simplification.
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City of Mandurah | Government | 500 | $90M | Australia | Civica | Civica Authority | Government ERP | 2018 | n/a |
In 2018, the City of Mandurah operated Civica Authority as its Government ERP and commenced a procurement process for a Human Resources Management System. The procurement identified that an all-inclusive HRMS created integration challenges with Civica Authority, while the rostering elements proposed by bidders were assessed as viable components for workforce management.
Because procurement rules would not allow the City to award only a single module, Council rejected all tenders and directed staff to explore alternative solutions for rostering and shift management. Evaluation work focused on whether a standalone rostering application could coexist with Civica Authority as the central Government ERP, maintaining employee master records and transaction handoffs.
The City subsequently examined dedicated rostering options and sought Council approval to purchase the Riteq Workforce Rostering System to manage shift planning and crew scheduling for approximately 500 employees. The implementation narrative centers on integration planning between the Riteq Workforce Rostering System and Civica Authority for personnel data synchronization, rostering exports and payroll handoff, with governance driven by Council procurement decisions and staged rollout oversight.
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City of Tea Tree Gully Council | Government | 500 | $74M | Australia | Civica | Civica Authority | Government ERP | 2012 | n/a |
In 2012 City of Tea Tree Gully Council implemented Civica Authority as its Government ERP and the platform has been in production since August 2012. The implementation serves the council organization in Australia and was the subject of a structured assessment covering the council context and solution fit for roughly 500 employees.
The technical review examined core capabilities of Civica Authority Government ERP, focusing on financial management, property and rates administration, asset management and regulatory services as the primary functional modules. The analysis documented pros and cons of the existing configuration and applied a gap analysis methodology to identify where configuration changes, workflow automation or additional module configuration would better meet the council IT strategy in both short and long term horizons.
Operational scope in the assessment covered corporate finance, operations, community services and asset maintenance workflows, and the review considered integration touch points such as corporate ledgers, spatial GIS data, citizen service portals and asset registers to support billing, permits and maintenance scheduling. The review mapped cross functional data flows and identified data synchronization and reconciliation areas that require governance attention.
The gap analysis produced comparative solution options and prioritized recommendations for configuration changes, process redesign and phased rollout to align with council objectives. Governance recommendations emphasized role based access control, formal change control and staged testing to reduce operational risk, positioning Civica Authority as the central Government ERP supporting City of Tea Tree Gully Council business functions.
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Colac Otway Shire | Government | 253 | $36M | Australia | Civica | Civica Authority | Government ERP | 2022 | Symphony3 |
In 2022, Colac Otway Shire engaged Symphony3 to deliver a customer portal, intranet and forms portal integrated with core council systems, and integrated Civica Authority as a core system within its Government ERP landscape. The engagement targeted a secure, SaaS-hosted platform to remove upgrade and patch responsibilities from council IT while enabling 24/7 citizen access to services.
The implementation delivered internal and external forms functionality and a DIY forms capability, enabling staff to build and extend digital services. Many forms were configured from the Symphony3 forms library, and the project emphasized replication and reuse of proven form designs to accelerate rollout and maintain consistency across services.
Integrations were explicit and central to the architecture, with the digital platform connected to Civica Authority, HP Content Manager, MS Active and Merit CRMS to automate data exchange with core council systems. Operational coverage included citizen-facing service delivery and internal HR and service request workflows, for example annual leave requests and training bookings that run through the intranet.
Governance and operational handoff included staff training to build and manage their own digital services on the Symphony3 platform, combined with a SaaS operational model where Symphony3 manages platform security, patches and upgrades. The design intentionally allowed new systems to be plugged into the existing integration layer so the council can maximize its Government ERP investment in Civica Authority and other core systems.
Outcomes stated by the council include an enhanced customer experience with 24/7 access to services, improved employee experience through use of the intranet for internal services, and automation of processes that removed time consuming manual steps. Symphony3 reported that the platform unlocked staff potential to expand services, and the SaaS model shifted upgrade and security responsibilities away from council IT while preserving integration with Civica Authority and other core systems.
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Government | 730 | $118M | Australia | Civica | Civica Authority | Government ERP | 2018 | n/a |
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Government | 550 | $80M | Australia | Civica | Civica Authority | Government ERP | 2018 | n/a |
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Government | 1017 | $213M | New Zealand | Civica | Civica Authority | Government ERP | 2025 | n/a |
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Government | 500 | $102M | Australia | Civica | Civica Authority | Government ERP | 2010 | n/a |
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Government | 208 | $40M | Australia | Civica | Civica Authority | Government ERP | 2019 | n/a |
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Showing 1 to 10 of 12 entries
Buyer Intent: Companies Evaluating Civica Authority
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Civica Authority. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Civica Authority for Government ERP include:
- Access4, a Australia based Communications organization with 90 Employees
- Sasi Marketing & Communications Australia, a Australia based Media company with 15 Employees
- Sydney Water, a Australia based Utilities organization with 3495 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Civica Authority Coverage
Civica Authority is a Government ERP solution from Civica.
Companies worldwide use Civica Authority, from small firms to large enterprises across 21+ industries.
Organizations such as City of Lake Macquarie, Hamilton City Council, Fairfield City Council, Mildura Rural City Council and City of Mandurah are recorded users of
Civica Authority for Government ERP.
Companies using Civica Authority are most concentrated in Government, with adoption spanning over 21 industries.
Companies using Civica Authority are most concentrated in Australia and New Zealand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Civica Authority across Americas, EMEA, and APAC.
Companies using Civica Authority range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 83.33%, large organizations with 1,001-10,000 employees - 16.67%, and global enterprises with 10,000+ employees - 0%.
Customers of Civica Authority include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Civica Authority customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Government ERP.