Mumbai, 400001,
India
Tata Communications
Tata Communications, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Tata Communications collaboration with software players such as Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Tata Communications | Cisco Systems | Cisco Webex Support | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Maersk | Transportation | 100000 | $8.7B | Denmark | Cisco Systems | Cisco Webex Support | Customer Support | 2024 |
Maersk implemented Cisco Webex Support in 2024 to consolidate its global contact center operations onto a cloud contact center platform and address costly, complex on-premises telephony. The engagement was executed with Cisco Systems and managed service partner Tata Communications, with work starting in 2024 and results published in 2025, and the implementation focused on Customer Support workloads across Maersk’s worldwide operations.
The deployment used the Webex Contact Center module mapped to Cisco Webex Support, implementing omnichannel routing, agent desktop workflow orchestration, supervisor dashboards, call recording, and reporting capabilities common to Customer Support platforms. Configuration prioritized streamlined agent workflows and enhanced supervisor visibility to improve contact handling and monitoring across distributed teams.
Tata Communications acted as the managed service partner responsible for transitioning operational telephony into the cloud and integrating contact center routing with Maersk’s global contact center endpoints, while provisioning unified agent workspaces across sites. Operational coverage was global, encompassing Maersk’s customer support teams and contact center sites worldwide.
Governance and operations were centralized under a managed-service model with Cisco Systems and Tata Communications overseeing platform management and upgrades, with an explicit objective to reduce upgrade costs. Reported outcomes included improved agent workflows, enhanced supervisor visibility, and reduced upgrade costs across Maersk’s worldwide operations.
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Buyer Intent: Companies Evaluating Tata Communications Services
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