Eemnes, 3755 LC,
Netherlands
Team Sofie
Team Sofie, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Team Sofie collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Team Sofie | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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UMC Utrecht | Healthcare | 12000 | $3.0B | Netherlands | ServiceNow | ServiceNow ITSM | IT Service Management | 2025 |
In 2025 UMC Utrecht implemented ServiceNow ITSM. ServiceNow ITSM, classified as IT Service Management, was deployed to establish one central digital service point within the facility to intake and route tickets for IT, HR, and Facilities.
The implementation focused on core IT Service Management capabilities, including incident management, problem management, change management, a centralized service catalog, self-service portal and knowledge management, with workflow automation to support cross-department request routing. The ServiceNow ITSM configuration was extended into Enterprise Service Management use cases to unify HR and Facilities request handling alongside traditional IT operations.
Operational scope covers facility-wide service intake across IT, HR and Facilities within UMC Utrecht in the Netherlands, consolidating previously separate touchpoints into a single digital service channel. No specific third-party system integrations were disclosed in the source, the rollout emphasizes a unified ticketing and request lifecycle across departments rather than named backend integrations.
Team Sofie served as the implementation partner and supported the go-live event, executing the initial platform configuration and coordinating cross-functional adoption. Governance shifted toward centralized ticket intake and a common service management workflow, and the project is described as continuing into subsequent phases with further collaboration planned.
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Buyer Intent: Companies Evaluating Team Sofie Services
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