Traction On Demand
2700 Production Way,,
Burnaby, V5A 0C2, BC,
Canada
Burnaby, V5A 0C2, BC,
Canada
1 604-620-6040
Professional Services
Traction On Demand
List of Software Implementations where Traction On Demand is Reseller or System Integrator
Traction On Demand, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Traction On Demand collaboration with software players such as Salesforce, Traction Rec and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Traction On Demand is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
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| Traction On Demand | Traction Rec | Traction Rec CRM | CRM | CRM |
List of Software Implementations where Traction On Demand is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Global Facility Management & Construction Inc. | Professional Services | 200 | $35M | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2019 |
In 2019, Global Facility Management & Construction Inc. implemented Salesforce Field Service (ex ClickSoftware) together with Service Cloud, establishing Field Service Management as a central platform for work order orchestration. Traction on Demand served as the systems integrator and deployed Field Service Lightning to streamline work order and schedule management across GFM’s field operations.
Traction on Demand built a custom work task manager application inside Salesforce to track task completion and required follow ups for each work order, and configured reporting that surfaces productivity insights for operations teams. Salesforce Field Service (ex ClickSoftware) was configured to manage dispatching and task-level workflows, with the custom app providing a task status layer and report generation tied to work order records.
The implementation consolidated quoting within Salesforce, enabling GFM to generate and send a single unified customer quote that is branded and accurate, and aligned quoting records with service work orders. Traction supported an 18,000 third party vendor survey and used the survey data to build a vendor scorecard that tracks vendor performance, compliance and pricing, extending the Field Service Management deployment into vendor management and procurement visibility.
Operational scope included field technicians, vendor management, sales quoting and service operations, with schedule management implemented as an initial focus and plans to expand into additional Field Service Lightning capabilities. Governance changes included embedding task-level tracking and scorecard reporting into regular operational reviews, and consolidating quoting and work order lifecycles inside Salesforce to improve cross-functional process control.
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Jccsf Fitness Center | Healthcare | 10 | $1M | United States | Traction Rec | Traction Rec CRM | CRM | 2014 |
In 2014, Jccsf Fitness Center implemented Traction Rec CRM, working with Traction On Demand to centralize member records and operational workflows. The deployment established a Salesforce-native CRM foundation that consolidated membership data and operational transactions into a single platform to improve staff and member experience.
The implementation delivered core functional modules for membership management, programs and class administration, bookings and scheduling, point of sale transactions, and recurring billing and payment handling. Traction Rec CRM was configured to support front desk workflows, program enrollment and attendance tracking, booking confirmations, and automated billing runs to reduce manual billing effort.
Architecturally the solution was built on the Salesforce platform as a native application, with Traction On Demand leading configuration and rollout. Centralizing data in Traction Rec allowed the center to unify member profiles, payment instruments, and transaction histories, enabling single-source membership records and consistent operational processes across the fitness center.
Governance focused on a centralized member record model and standardized operational workflows for staff, with Traction On Demand managing the implementation and configuration. Jccsf Fitness Center has used Traction Rec since 2014 and reports outcomes including a 93% reduction in billing time and a 33% reduction in credit card declines after centralizing operations on Traction Rec CRM.
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Pilot Flying J | Retail | 30000 | $45.0B | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2020 |
In 2020, Pilot Flying J implemented Salesforce Field Service (ex ClickSoftware) as a strategic Field Service Management platform, with Traction on Demand leading the deployment. The initiative centralized service order processing and prioritized improving technician productivity and user experience across field operations.
The implementation focused on Field Service Lightning capabilities including end to end work order management, preventative maintenance workflows, special project work orders, scheduling and dispatch, route optimization, and mobile technician access via the FSL Mobile App. Salesforce Field Service (ex ClickSoftware) was configured to run all stages of the service lifecycle, moving routine and project work into a single operational model for field teams.
Architecturally the solution uses MuleSoft to integrate disparate data sources and surface consolidated service orders in Salesforce, with Salesforce serving as the operational hub for service execution. MuleSoft orchestration was used to connect backend data feeds into the Field Service Management instance, enabling synchronized service order flows and a unified technician experience on mobile devices.
Governance and process changes concentrated on centralizing work order ownership and standardizing workflows across preventative and special project maintenance, while Traction on Demand worked with Pilot Flying J to drive user adoption. The deployment produced stated outcomes of greater operational efficiency and improved user experience, and route optimization has enabled technicians to allocate more of the work-day to high value tasks.
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Professional Services | 7412 | $4.7B | United States | Salesforce | Salesforce Field Service (ex ClickSoftware) | Field Service Management | 2019 |
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IT Decision Makers and Key Stakeholders at Traction On Demand
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Buyer Intent: Companies Evaluating Traction On Demand Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Traction On Demand System Integrator / VAR Profile
Traction On Demand is a system integrator and technology consulting firm headquartered in Burnaby, Canada, with approximately 950 employees and annual revenues of $80M.
Traction On Demand implements and supports enterprise applications across markets such as ERP Services and Operations and CRM.
APPS RUN THE WORLD tracks 4 verified Traction On Demand software implementations across industries and regions, including: Global Facility Management & Construction Inc. where Traction on Demand implemented Salesforce Field Service (ex ClickSoftware), Jccsf Fitness Center where Traction On Demand implemented Traction Rec CRM, and Pilot Flying J where Traction on Demand implemented Salesforce Field Service (ex ClickSoftware).
Traction On Demand has a strategic VAR/SI partnership with Salesforce and Traction Rec, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Traction On Demand partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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