Chatham, 07928-2413, NJ,
United States
Tribe
Tribe, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Tribe collaboration with software players such as Ericsson-LG empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Redpaths New Zealand | Distribution | 150 | $30M | New Zealand | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | 2024 |
In 2024, Redpaths New Zealand implemented Ericsson-LG iPECS Cloud for Call Center,Call Tracking and Recording. The deployment centralized telephony across 16 South Island stores and focused on contact-center style call routing and multi-site unified communications to improve call handling and scalability.
Ericsson-LG iPECS Cloud was configured to provide centralized call routing logic, multi-site UC features, and remote management of call flows, enabling centralized provisioning and policy control. The implementation emphasized call handling workflows consistent with Call Center,Call Tracking and Recording capabilities, including contact routing and centralized administration.
The solution integrated with Microsoft Teams to extend presence and enterprise telephony into end user collaboration workflows, and the rollout was delivered by Wesco Anixter NZ in collaboration with reseller Tribe. Operational scope covered retail store voice channels across the South Island, with technical ownership consolidated for remote monitoring and changes.
Governance and operational changes prioritized remote provisioning and centralized call flow management to reduce on-site reconfiguration visits and streamline support for store-level telephony. The configuration targeted customer service and contact handling functions, with scalability and reduced field visits stated as key objectives.
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Buyer Intent: Companies Evaluating Tribe Services
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