List of Ericsson-LG iPECS Cloud Customers
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Since 2010, our global team of researchers has been studying Ericsson-LG iPECS Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ericsson-LG iPECS Cloud for Call Center, Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ericsson-LG iPECS Cloud for Call Center, Call Tracking and Recording include: Swan Housing Group, a United Kingdom based Construction and Real Estate organisation with 430 employees and revenues of $230.0 million, Redpaths New Zealand, a New Zealand based Distribution organisation with 150 employees and revenues of $30.0 million, South African Council for Educators South Africa, a South Africa based Education organisation with 111 employees and revenues of $7.0 million, G Johns & Sons United Kingdom, a United Kingdom based Retail organisation with 20 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Ericsson-LG iPECS Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ericsson-LG iPECS Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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G Johns & Sons United Kingdom | Retail | 20 | $5M | United Kingdom | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | 2022 | Pragma | In 2022 G Johns & Sons United Kingdom deployed Ericsson-LG iPECS Cloud to modernize multi-site telephony and strengthen contact center capabilities under the Call Center,Call Tracking and Recording category. The Ericsson-LG iPECS Cloud implementation is explicitly tied to multi-site telephony modernization, enabling mobile and softphone working and supporting premises expansion in the United Kingdom. The deployment concentrated on contact-center and unified-communications capabilities, including call routing configuration, softphone integration for mobile and deskless staff, and analytics and reporting functionality inferred from partner materials. Ericsson-LG iPECS Cloud was configured to manage inbound call distribution and to provide call tracking and recording workflows aligned with small retailer operational patterns. Integrations focused on the telephony estate and client endpoints rather than third party enterprise systems, enabling unified call handling across sites and mobile users. Operational coverage included multiple retail premises in the UK and the emerging new site footprint, with the system provisioned to centralize call handling and routing across those locations. The implementation was delivered by Pragma and included governance controls around call routing rules and reporting access for operational managers. The project scope emphasized contact center orchestration, softphone enablement, and analytics-driven call handling to support ongoing premises expansion at G Johns & Sons United Kingdom. | |
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Redpaths New Zealand | Distribution | 150 | $30M | New Zealand | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | 2024 | Tribe | In 2024, Redpaths New Zealand implemented Ericsson-LG iPECS Cloud for Call Center,Call Tracking and Recording. The deployment centralized telephony across 16 South Island stores and focused on contact-center style call routing and multi-site unified communications to improve call handling and scalability. Ericsson-LG iPECS Cloud was configured to provide centralized call routing logic, multi-site UC features, and remote management of call flows, enabling centralized provisioning and policy control. The implementation emphasized call handling workflows consistent with Call Center,Call Tracking and Recording capabilities, including contact routing and centralized administration. The solution integrated with Microsoft Teams to extend presence and enterprise telephony into end user collaboration workflows, and the rollout was delivered by Wesco Anixter NZ in collaboration with reseller Tribe. Operational scope covered retail store voice channels across the South Island, with technical ownership consolidated for remote monitoring and changes. Governance and operational changes prioritized remote provisioning and centralized call flow management to reduce on-site reconfiguration visits and streamline support for store-level telephony. The configuration targeted customer service and contact handling functions, with scalability and reduced field visits stated as key objectives. | |
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South African Council for Educators South Africa | Education | 111 | $7M | South Africa | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | 2023 | Aria Technologies Africa South Africa | In 2023, the South African Council for Educators implemented Ericsson-LG iPECS Cloud as its contact and unified communications platform. The deployment aligns with the Call Center,Call Tracking and Recording application category and transitioned an on-premises iPECS deployment into a networked as-a-service model to support a small contact centre and broader unified communications across South Africa. The project emphasized contact-centre operations and unified communications functionality, retaining existing iPECS hardware where possible to reduce cutover complexity. Configuration work focused on call handling, call tracking and recording workflows, queue and agent provisioning, and UC client provisioning to support desktop and remote collaboration consistent with Call Center,Call Tracking and Recording capabilities. Network and service architecture was provisioned via Telkom ATA to deliver the Ericsson-LG iPECS Cloud as a centrally hosted service, with Aria Technologies Africa South Africa listed as the implementation partner responsible for integration and deployment coordination. The solution was implemented as a cloud-hosted service that federates site telephony across the organization while reusing on-site equipment where feasible. Operational rollout prioritized minimizing user disruption and accelerating service quoting, with retention of existing hardware cited as a control to limit migration impact. Governance focused on operational continuity for contact-centre functions and UC enablement for education-sector workflows, while call tracking and recording capabilities were centralized under the Ericsson-LG iPECS Cloud tenancy. | |
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Construction and Real Estate | 430 | $230M | United Kingdom | Ericsson-LG | Ericsson-LG iPECS Cloud | Call Center,Call Tracking and Recording | 2018 | n/a |
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Buyer Intent: Companies Evaluating Ericsson-LG iPECS Cloud
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